Madhuri Chakraborty
Bangalore
Summary
Dynamic professional with extensive experience at Amazon in compliance and risk management. Expertise in analytical problem-solving and effective communication enhances decision-making processes. Recognized for optimizing workflows and delivering comprehensive reports, ensuring regulatory adherence and promoting teamwork. Proficient in Microsoft Office, achieving impactful results in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Prod Compliance Associate Sr.
Amazon
Bengaluru
07.2023 - Current
- Collaborated with suppliers to ensure compliance with Amazon's requirements.
- Responded to compliance incidents and product recalls by assessing situations, identifying root causes, and implementing corrective actions.
- Evaluated products for adherence to regulations and standards through thorough review of specifications and test reports.
- Identified product risks, including safety hazards and regulatory issues, while developing mitigation strategies.
- Documented audit findings in formal reports delivered to senior management team.
HR Assistant
Amazon
Bengaluru
10.2021 - 07.2023
- Managed employee inquiries regarding Human Resources policies and regulations.
- Communicated account updates and benefit information to employees via email and phone.
- Guided management in addressing grievances and disciplinary issues for satisfactory resolutions.
- Collaborated with Payroll to ensure accuracy in monthly payroll processing.
Transaction Risk Investigator
Amazon
Bengaluru
01.2020 - 01.2021
- Facilitated all orders related to risk management, acting as the primary contact point.
- Conducted quantitative assessments to analyze existing controls and determine risk ratings.
- Produced comprehensive reports and documentation to enhance decision-making clarity.
- Collaborated with internal and external parties to ensure alignment in risk management efforts.
- Recommended practical solutions to mitigate identified financial risks within the organization.
Education
Bachelor of Arts - English (Hons)
B Borooah College
Guwahati, Assam01.2013
HS -
B Borooah College
Guwahati, Assam01.2010
HSLC -
St. Mary's English High School
Guwahati, Assam01.2008
Skills
- Flexibility
- Effective communication
- Detail orientation
- Time management
- Collaborative teamwork
- Proficiency in Microsoft Office
- Process optimization
- Group collaboration
- Analytical problem solving
- Report generation
Accomplishments
- Coordinated, resolved, and responded to 300-500 employee queries in a 6-day turnaround, measurably improving customer satisfaction
- Advanced from Frontline Associate to Trainer and then to Specialist quickly as result of better knowledge on the policies.
- Improved positive reviews by successfully handling customer complaints and implementing staff training.
- Provide training and guidance to associates on compliance requirements and best practices.
- Received an Ace of Spades for 100% quality achievement
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Assamese
Advanced (C1)
C1
Timeline
Prod Compliance Associate Sr.
Amazon
07.2023 - Current
HR Assistant
Amazon
10.2021 - 07.2023
Transaction Risk Investigator
Amazon
01.2020 - 01.2021
Bachelor of Arts - English (Hons)
B Borooah College
HS -
B Borooah College
HSLC -
St. Mary's English High School
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