Pratiksha Rai
Mangalore
Summary
Results-oriented Compliance Associate with over 5 years of experience in marketing, business development, and operations. Demonstrated success in strengthening internal controls and procedures, resulting in notable enhancements in operational efficiency. Proficient in research, infringement assessment, and policy formulation to uphold stringent compliance standards. Acknowledged for strong analytical skills and exemplary communication abilities.
Overview
8
8
years of professional experience
Work History
Prod Compliance Associate Sr.
Amazon Development Center India Pvt Ltd
Mangaluru(Virtual)
10.2023 - Current
- Conducting regular audits of brands to identify areas of non-compliance.
- Investigating shadow mode-reported data and identifying compliance issues against accepted standards.
- Performing viability assessments on proposed tools by the tech team that could impact business operations.
- Identified opportunities for process improvement related to existing compliance initiatives.
- Issuing official approvals in instances of achieved or exceeded compliance standards for licensees.
- Maintaining a database containing information about all SOPs, policies, and procedures applicable to the organization's activities.
- Participating in meetings with senior management regarding infringement assessment and mitigation strategies.
- Maintaining updated knowledge through continuing education and advanced training.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our process.
- Worked effectively in teams to enhance workplace productivity. Worked collaboratively with team members to accomplish project objectives and timelines.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
Business Operation Analyst
Amazon Development Center India Pvt Ltd
Mangaluru(Virtual)
08.2020 - Current
- Responsible for reducing the NOI (Notice of Infringements) for the brands registered on Amazon based on the Brand Copyright by collecting the data from Catalog using internal tools as per the business requirements
- Trained 10+ new team members on the process knowledge
- Drafting MOMs for all the crucial meetings amongst the internal and external stake holders
- Responsible for the Special Project Investigation initiative in Copyright Protection in order to achieve the annual goal of the team
- Responsible for preparing the monthly reports on team decision accuracy scores and learnings which is to be shared with management
- Performing the weekly productivity calculation of the team which is further shared to individual team members and management
- Conducting monthly connects with internal stakeholders to understand the blockers and communicate the same to management
- Responsible for the Appeals raised by Sellers by verifying the same in the internal tools and responding back with appropriate reason and plan of action in the form of a report to the concerned team
- Responsible for managing and updating the latest version of the Standard Operating Procedure documents of the brand in a internal tool which is accessed by stakeholders
- Consistently achieved and maintained maximum productivity and quality standards at 100% levels, ensuring efficient and error-free work throughout.
- Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
Assistant Manager
Toyota Tsusho Insurance Broker India Pvt Ltd
Bengaluru
09.2019 - 02.2020
- Assisting the manager in their daily tasks and setting up appointments and meetings for them throughout the day
- Assisting the clients with information on the products as per their requirement, negotiating on behalf of the clients and closing the queries raised
- Maintaining a positive , empathetic and professional relationship with the customers at all times
- Responding promptly to all the customer queries through various channels
- Coordinating with all the departments and monitoring the work progress status
- Compiling all the reports that have to be checked on a daily basis and ensuring compliance with the standards
- Maintaining a good rapport communication with all the departments in order to bridge the gap between the senior management and the employees
- Gauging the work of all the departments and implementing methods in reaching targets in the stipulated time
Management Trainee
Toyota Tsusho Insurance Broker India Pvt Ltd
Bengaluru
09.2018 - 08.2019
- Managed role in different departments to gain perspective, including marketing, sales, customer services, claims servicing, training, and personnel departments
- Provided administrative support like data entry, MISP compliance and documentation
- Coordinated project management activities and related tasks with the concerned stakeholders
- Devised strategic plans to accelerate the efficiency of work and monitored project progress as per the timeline assigned
- Assisted managers in evaluating performance by documenting the progress of the work in different departments
Public Relations Officer
Allen Career Institute
Mysore
02.2018 - 08.2018
- Evaluated top talent within the city and conducted house visits resulting in increased institute admissions.
- Executed personal consultations with parents concerning their children's academic standing.
- Categorized vendors, shortlisted the best ones as per the requirements, and conducted promotional activities accordingly.
Brand Management Executive – Trainee
M. K Agrotech Pvt Ltd
Mysore
11.2016 - 10.2017
- Managed sales team in Tamil Nadu, assessing fluctuation causes in performance via analysis of primary and secondary sales.
- Monitored daily operations of the sales team using Bizom software.
- Organized Residential Welfare Association (RWA) activities in vulnerable areas to promote and increase brand awareness.
- Scrutinized vendors for procuring materials essential for launching new products, conducted market surveys through sampling, and collected feedback from users.
- Strategized and executed marketing campaigns, enhancing area sales.
- Analyzed market trends to formulate competitive prices and credit policies within assigned territory.
Education
MBA - Marketing
Shri Jayachamarajendra College of Engineering
Mysore01.2016
Bachelor of Engineering - Information Science
K V G College of Engineering
Sullia06.2014
PUC -
St. Aloysius College
MangaloreSSLC -
Lourdes Hill High School
Pollibetta01.2008
Skills
- Effective Listening
- Interpersonal Communication
- Project Documentation
- Effective Team Coordination
- Microsoft Office
- Reliable Team Member
- Adaptability in Dynamic Environments
- Effective Workload Management
- Optimized Resource Distribution
- Collaborative Teamwork
- Effective Conflict Resolution
- Project Coordination Skills
Accomplishments
❖ Received "Scaling Everest Award" for Q2 FY 2024 for a special contribution accomplished over a relatively short time period.
❖ Received "Rockstar Award" for Q2 FY 2021 for demonstrating exceptional performance and raising the bar on productivity ,quality and SLA in business metrics.
❖ Published a paper on IJESTR on the topic “MAASC-Multiple Account Access using Single ATM Card”
Contact
Mangalore, India 575002
Timeline
Prod Compliance Associate Sr.
Amazon Development Center India Pvt Ltd
10.2023 - Current
Business Operation Analyst
Amazon Development Center India Pvt Ltd
08.2020 - Current
Assistant Manager
Toyota Tsusho Insurance Broker India Pvt Ltd
09.2019 - 02.2020
Management Trainee
Toyota Tsusho Insurance Broker India Pvt Ltd
09.2018 - 08.2019
Public Relations Officer
Allen Career Institute
02.2018 - 08.2018
Brand Management Executive – Trainee
M. K Agrotech Pvt Ltd
11.2016 - 10.2017
MBA - Marketing
Shri Jayachamarajendra College of Engineering
Bachelor of Engineering - Information Science
K V G College of Engineering
PUC -
St. Aloysius College
SSLC -
Lourdes Hill High School
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