Madhuri Tejas Chandpure
Thane
Summary
Revenue management expert with extensive experience at Hyatt Corporation, specializing in pricing strategy optimization and market performance enhancement. Demonstrated success in financial reporting and cross-functional collaboration, resulting in substantial revenue growth through analytical insights. Proficient in inventory management, ensuring operational efficiency and profitability across diverse properties.
Overview
15
15
years of professional experience
Work History
Area Direct of Revenue
Millennium Hotels and Resort
11.2024 - Current
- Oversee revenue management strategies for multiple properties within a specific geographic area, ensuring alignment with overall business objectives.
- Analyze market trends, competitor performance, and booking patterns to optimize pricing, inventory, and forecasting.
- Manage daily, weekly, and monthly revenue performance reports, providing insights to senior leadership for decision-making.
- Optimize third-party distribution channels to enhance market reach and revenue potential.
- Monitor and enforce revenue management policies and procedures to ensure operational efficiency and profitability.
Cluster Revenue Manager
Hyatt Corporation
10.2022 - 10.2024
- Total Hotel Revenue Management for Grand Hyatt Mumbai & Hyatt Centric Juhu.
- Responsible for analyzing trends and making strategies to maximize revenue for rooms, events and ancillary revenue streams like Spa and F&B.
- Pricing, Inventory management & Forecasting for rooms & event space.
- Assist in the daily review of Hotel Rate/Occupancy/RevPAR performance with a focus on improving overall performance.
- Provide daily, weekly, and monthly reporting to the management.
- Provide a weekly dynamic forecast of expected results, variances, and budget comparisons.
- Manage and oversee strategy for all 3rd party distribution.
- Responsible for assessing, analyzing, and pricing group business strategies.
- Using different software: Demand 360, Agency 360 STR, OTA Extranet, COGNOS, Microsoft Office, etc.
- Respond to challenges and obstacles with confidence, teamwork results orientation, and a positive attitude.
- Responsible for the implementation of revenue management policies and procedures.
- Ensure all revenue management related systems are configured correctly, validated, and working to full capacity.
Cluster Revenue Manager
Hyatt Corporation
11.2021 - 10.2022
- Increased transparency of financial operations to prepare for external audits.
- Coordinated financial services for multiple clients and maintained strict compliance standards and controls.
- Helped managers set budgets based on forecasts and available resources.
Cluster Revenue Analyst
Hyatt Corporation
10.2017 - 10.2021
- Analyzed revenue trends to identify opportunities for improvement.
- Created reports and presentations to communicate progress and results.
- Collaborated with cross-functional teams in the development of pricing strategies.
- Assisted with budgeting processes by creating forecasts based on historical data.
- Identified areas of risk and opportunity within the company's revenue streams.
- Monitored changes in pricing structures to ensure compliance with regulations.
Revenue Analyst
Hyatt Regency Mumbai
07.2015 - 10.2017
- Conducted ad-hoc analysis and problem-solving to secure relevant information and identify critical issues.
- Conducted internal and external financial audits to assess financial growth and optimization areas.
- Analyzed customer segmentation data to inform targeted marketing campaigns.
- Drove budget processes with business partners, challenging assumptions and using knowledge of individual markets to provide accurate forecasting.
- Maintained accurate records of revenue transactions for audit purposes.
Reservation Executive
JW Marriott Sahar Mumbai
11.2014 - 07.2015
- Provided customer service and support to guests, responding to inquiries regarding hotel services, room availability, rates and reservations.
- Maintained detailed records of all bookings and cancellations.
- Assisted with group bookings by coordinating room blocks and organizing event details with clients.
- Monitored daily occupancy levels and adjusted reservations accordingly.
- Trained new staff members on reservation procedures and policies.
Reservation Executive
The Westin Mumbai Garden City
01.2014 - 11.2014
- Maintained detailed records of all bookings and cancellations.
- Handled all customer complaints in a professional manner.
- Took reservations from patrons by phone or online.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Reservation Executive
Courtyard by Marriott Mumbai
02.2012 - 01.2014
- Maintained detailed records of all bookings and cancellations.
- Created, modified and cancelled guest reservations using the property management system.
- Provided expert assistance to handle telephone, digital and in-person requests for bookings and service assistance.
Reservation Associate
Ramada Powai
06.2010 - 02.2012
- Greeted customers and answered inquiries regarding hotel services, amenities, and local attractions.
- Provided customer service by responding to telephone and email inquiries in a timely manner.
- Processed reservations from the central reservation system, third-party websites, and walk-in guests.
Education
Certified Data Scientist -
Imarticus Learning
01.2021
Revenue management course -
American hotel & lodging educational
01.2014
Arun Muchhala Inst. Of Hotel Management
01.2010
Skills
- Revenue management and pricing strategy
- Market analysis and forecasting
- Inventory management
- Financial reporting
- Budgeting
- Cross-functional collaboration
- Analytical thinking
- Active listening and communication
Languages
- Marathi
- Hindi
- English
Personal Information
- Date of Birth: 07/06/89 (MM/DD/YY)
- Nationality: Indian
- Marital Status: Married
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
System Knowledge
- Opera PMS
- Ideas
- CRS
- STR
- Lighthouse
- TravelClick
- OTA Extranet
References
References available upon request.
Timeline
Area Direct of Revenue
Millennium Hotels and Resort
11.2024 - Current
Cluster Revenue Manager
Hyatt Corporation
10.2022 - 10.2024
Cluster Revenue Manager
Hyatt Corporation
11.2021 - 10.2022
Cluster Revenue Analyst
Hyatt Corporation
10.2017 - 10.2021
Revenue Analyst
Hyatt Regency Mumbai
07.2015 - 10.2017
Reservation Executive
JW Marriott Sahar Mumbai
11.2014 - 07.2015
Reservation Executive
The Westin Mumbai Garden City
01.2014 - 11.2014
Reservation Executive
Courtyard by Marriott Mumbai
02.2012 - 01.2014
Reservation Associate
Ramada Powai
06.2010 - 02.2012
Certified Data Scientist -
Imarticus Learning
Revenue management course -
American hotel & lodging educational
Arun Muchhala Inst. Of Hotel Management
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