MADHURI CHEELI
BANGALORE
Summary
Dynamic and results-driven Lead Platform Systems Admin with over 15 years at BMC Software, specializing in BMC Helix ITSM and Digital Workplace Advanced. Proven expertise in problem-solving and customer service, fostering collaboration and adaptability. Successfully enhanced client satisfaction through innovative workflows and effective communication, driving impactful results in diverse environments. Participated in Customer briefings and provided solutions to Customers.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Platform Systems Admin
BMC Software India Pvt. Ltd.
02.2010 - Current
Madhuri Cheeli has been working with BMC Software India Pvt. Ltd from the Past 15.5 Years in BMCIT.
Working on across BMC Helix ITSM platform which includes BMC Helix Digital Workplace, BMC Helix Digital Workplace Advanced, Business Workflows, Innovation Suite, ChatGPT and Progressive Web Apps.
SME on Digital Workplace Advanced (DWP Catalog), Digital Workplace (DWP), Business Workflows and also on BMC Remedy ITSM.
Earlier to BMC worked with various Clientele like Medco Health Systems(BMC Remedy 6.x), Electronic Arts(EA Sports on BMC Remedy 5.x) and Sony Europe (BMC Remedy 7.x) when working with Client-Service based companies like Satyam Computer Services and Mahindra Satyam (now known as Tech Mahindra) and Galax-E Solutions Pvt. Ltd and deputed to IBM Global Services.
Education
Master of Computer Applications - Computer Applications
Andhra University
Visakhapatnam, Andhra Pradesh, India03-1993
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Critical thinking
- Calm under pressure
- Active listening
Accomplishments
Achieved 3 Star awards and 4 Spot awards.
Certification
ITIL V3 and V4 Certified.
Reading and Gardening
I have read somany classics amongst is the one my favorite Heidi is children classic and
Timeline
Lead Platform Systems Admin
BMC Software India Pvt. Ltd.
02.2010 - Current
Master of Computer Applications - Computer Applications
Andhra University
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