
Detail-oriented Content Analyst specializing in Financial Data with experience in Fixed Income Reference Data and Corporate Actions. Demonstrated ability to enhance data quality and streamline processes, ensuring timely resolutions and compliance across global markets (APAC, EMEA, US, Canada). Expertise in root cause analysis and stakeholder communication fosters effective data query resolution and service delivery.
• Collected, analyzed, and maintained financial data for platforms such as Eikon and Sparrow
• Ensured timely and accurate updates of institutional investor financial calendars
• Resolved client queries using Salesforce Service Cloud within defined SLA timelines
• Performed root cause analysis to identify and resolve data inconsistencies
• Maintained high data quality standards and contributed to process improvements
• Managed end-to-end order lifecycle from inquiry to booking, ensuring smooth operations
• Maintained CRM data and generated reports to support sales and decision-making
• Prepared quotations, contracts, and vendor documentation with high accuracy
• Streamlined operational workflows, improving efficiency and reducing turnaround time
• Provided administrative and operational support to leadership