MADHURI KHOLIYA
Pune
Summary
Dynamic Senior Specialist at Mercer Consulting with proven expertise in Salesforce and operational efficiency. Successfully enhanced workflow optimization and compliance, driving significant improvements in process accuracy. Recognized for strong leadership and communication skills, effectively managing complex projects and fostering team collaboration to achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Senior Specialist
Mercer Consulting (India) Pvt. Ltd.
Pune
10.2021 - 08.2024
- Facilitated financial year closings to ensure smooth operations and compliance.
- Supported teams and partners in processing requests effectively.
- Analyzed process issues to identify and implement improvement opportunities.
- Developed and executed resolution plans to enhance operational efficiency.
- Oversaw complex operational processes, focusing on resource allocation and workflow optimization.
- Ensured customer database integrity through regular audits and updates.
- Demonstrated proficiency in Salesforce, Sonata, and Citrix for operational tasks.
- Executed operational projects from initiation to completion, adhering to budget and specifications.
Senior Associate
Allstate Solutions Pvt. Ltd.
Pune
05.2017 - 08.2021
- Managed end-to-end policy issuance processes, including application reviews and underwriting coordination.
- Facilitated communication among clients, underwriters, and medical professionals for underwriting information gathering.
- Ensured accuracy and completeness of documentation for policy issuance, including medical records and financial statements.
- Conducted thorough reviews of policy documents for regulatory compliance and accuracy verification.
- Monitored compliance with laws, regulations, and company policies governing insurance operations.
- Tracked key performance metrics related to case processing and service quality, providing management reports.
Process Analyst
Gallagher Service Center, LLP
Pune
09.2014 - 04.2016
- Managed caseload of workers' compensation claims from inception to resolution.
- Ensured timely, accurate handling of claims through filing, investigation, evaluation, and negotiation.
- Documented standard operating procedures (SOPs) and guidelines for consistent claims processing across teams.
- Updated process documentation to reflect changes in policies, procedures, or regulations.
Education
MBA - Finance
University of Pune
01.2015
MBA - HR
University of Pune
01.2013
BCom. -
University of Pune
01.2010
Skills
- Salesforce and Citrix
- Sonata expertise
- Leadership skills
- Communication proficiency
- Quality management
- Attention to detail
- Time management
- Database management
- Operational efficiency
- Problem solving
Languages
6,C2,1,A1,4,B2,6,C2,6,C2
Affiliations
- Certified trainer and behaviorist
- Animal welfare and rescue
Accomplishments
Allstate Megastar Season 2 winner, 2019
Spotlight Award at Mercer
Timeline
Senior Specialist
Mercer Consulting (India) Pvt. Ltd.
10.2021 - 08.2024
Senior Associate
Allstate Solutions Pvt. Ltd.
05.2017 - 08.2021
Process Analyst
Gallagher Service Center, LLP
09.2014 - 04.2016
MBA - Finance
University of Pune
MBA - HR
University of Pune
BCom. -
University of Pune
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