Analyzed operational data to identify process inefficiencies and recommend improvements.
Developed and maintained dashboards for real-time performance tracking and reporting.
Collaborated with cross-functional teams to streamline workflows and enhance productivity.
Conducted root cause analysis on operational issues, leading to actionable recommendations.
Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
Wolters Kluwer
Paris
Infrastructure and Operations Analyst
06.2023 - 09.2024
Job overview
Analyzed operational data to identify trends, enhancing process efficiency and decision-making.
Developed and implemented performance metrics to monitor workflow effectiveness across departments.
Collaborated with cross-functional teams to streamline processes and reduce operational bottlenecks.
Conducted root cause analysis for recurring issues, leading to improved problem-solving strategies.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked well in a team setting, providing support and guidance.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Network Solution Factory
LYON
OSS Engineer
06.2019 - 01.2023
Job overview
Installation and maintenance of all OSS servers.
Analyze and resolve problems associated with the operating system’s server, hardware, application and software.
Monitor system performance and ensure compliance with security hardening.
Perform system updates and upgrades regularly.
Troubleshoot tickets raised by users.
Perform infrastructure audit to meet user’s needs.
Nokia Siemens Network
INDIA
OSS transmission Engineer
02.2016 - 11.2017
Job overview
Monitor the OSS SW and hardware health on a daily basis and carry out all tasks listed in OSS system admin guide.
Identify root cause for failure or hits for the services/links during testing and rectify the issue.
Ensure all PM data is collected and loaded into NMS.
Ensure alarms are received in OSS and sent north bound.
Ensure OSS complex backups are done and are successful.
Work with Customer Network Systems organization to collect information from the system.
Troubleshoot issues seen on OSS that are reported by Customer, Provide logs etc., on issues seen on the system.
Provide support for New patch installation, Server upgrade activities, provide support during end to end testing for delivery of the services.
Perform regular security monitoring to identify any possible intrusions.
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
Provide support during hardware or software failures.
Coordinate and communicate with impacted constituencies.
Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
Configure/add new services as necessary.
Automation of external backup and HC reports.
Complete User management all servers.
Led a team for a project of integration of all tx server integration with SRAS server (Security purpose) and complete Project within TAT.
TATA COMMUNICATIONS LTD
INDIA
Network Associate
07.2015 - 02.2016
Job overview
Worked on all Network Devices of Huawei OSN7500., Huawei DWDM (1600, 3800, 6800, 8800 etc.) [10G, 40G, 100G etc.].
Troubleshooting of VC12/VC3/VC4 & Ethernet over SDH circuits.
Node creation and insertions, bandwidth up gradation.
Performing trouble shootings of ISP issues in mentioned systems in co-ordination with Vendor Tech support.
Rerouting of CKT’s during major isolation and OSP ring fail.
Troubleshooting of trouble tickets opened by customer/corporate help desk and providing exact RFO.
Performed troubleshooting for erroring issues within ETR.
Solved traffic impact problems related to supervisory, Optical Cards, Amplifiers, Transponders, WSD9, 100 G Muxponder & FIU.
Provide L2 level support to troubleshoot all networking related issues.
TATA COMMUNICATIONS LTD
INDIA
Associate Engineer
07.2014 - 07.2015
Job overview
Preparation of Project plan and regular updates to the customer like OSP work status, mux installation, CLR (circuit level record), link provisioning, testing.
End-to-End implementation as per customer’s requirement and as per SLA by coordinating with internal and external stakeholders.
Constantly monitor and report on progress of the project.
Follows up with clients after project completion and maintaining good relationship.
Knowledge of OSS tools like Salesforce.com.
Education
MUMBAI UNIVERSITY
Bachelor of Engineering from Electronics and Telecommunications Engineering
06.2014
University Overview
Relevant Experience: OSS Transmission, Networking, Optimization, Configuration Management, Fault Management and service assurance, service delivery, program Management