Madhuri N
Bengaluru
Summary
System Administrator with broad experience in managing server infrastructures and data-center operations across multiple platforms. Skilled in implementing, troubleshooting, maintaining, and assisting large user groups.
Overview
3
3
years of professional experience
1
1
Certification
Work History
System Administrator
First American India
Bangalore
09.2024 - Current
- Creating and maintaining users in the Azure portal (on-premises, cloud, and external users).
- Experience on O365 and Exchange server (Managing users and licenses)
- Experience on Azure AD and on-premises Active Directory
- Patch installation to the server and fixing vulnerabilities
- Managing IAM accounts and policies to meet security and compliance requirements. Experience with or understanding Azure and Azure Monitoring (LAW, Metrix, Patching)
- Maintaining the servers including development, test and production environment
- Advance Computer Repair and Diagnostics supports Windows-based and Mac operating systems.
- Patches update and other security parameters as per the company standards. Configuring OS in desktop and laptop as per the security standards
- Experience with the ServiceNow tool (incident management like P1, P2, P3) and change requests.
- Advanced computer repair and diagnostics support for Windows-based and Mac operating systems.
- Supported in Commission or decommission activity for Network devices with WDS configuration.
- Fixing the windows operating system issues by tracking the Error codes.
- Hardware and asset allocation.
- Maintaining and providing all kinds of Software and Hardware solutions to the clients remotely.
- Installations of security patches, critical updates, hot fixes for windows family.
- Properly escalating unresolved queries to the next level of support.
- Installation and configuration of network printers using Print Server.
- Configuring and troubleshooting Email clients like MS outlook.
- Maintaining Dell, HP Desktops and Laptops.
- Efficiently worked on ServiceFirst tool for logging and closing the incident tickets.
- Troubleshooting VLAN, Remote desktop, VPN related issues.
- Installation of patches, software update services and service packs for both applications and windows operating systems.
- Upgrading Hardware and Software like BIOS, RAM, and IE service pack, OS service pack, SQL service pack.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
Technical Support Engineer
Accenture(Teamlease Private Ltd)
Bengaluru
10.2022 - 08.2024
- Troubleshooting O365, Windows 10, 11, VPN Issues, RDP, Citrix, VM horizon other VDI apps.
- Azure active directory and VM’s
- Image configuration in location servers (WDS Server)
- On premise data center manage, server installation and network support.
- Intune mobile application support.
- Windows and MAC system support.
- SM & MD calls will be taken care.
- Patches update and other security parameters as per the company standards.
- Configuring OS in desktop and laptop as per the Accenture security standards.
- Supporting P1 call.
Education
Post Graduation Diploma Management -
MIT(AFMI)
Mysore08.2019
Under Graduation - Bachelor of Science
JSS
Mysore06.2017
Skills
- Azure administration
- O365 management
- Active Directory
- Hardware support
- Patch management
- Customer service
- Hardware and software installation
- Incident management
- Mobile device management
- Desktop troubleshooting
- Hardware troubleshooting
- Vendor coordination
- Remote troubleshooting
Disclaimer
I hereby declare that the above-mentioned information is true to the best of my belief and knowledge.
Languages
- Tamil
- English
- Kannada
Personal Information
- Father's Name: Nagalingaswamy
- Date of Birth: 07/03/96
- Marital Status: Single
Affiliations
- Playing shuttle badminton
- Travelling
- Listening to music
Certification
- AZ-900: Microsoft Azure Fundamentals Certification
Timeline
System Administrator
First American India
09.2024 - Current
Technical Support Engineer
Accenture(Teamlease Private Ltd)
10.2022 - 08.2024
Post Graduation Diploma Management -
MIT(AFMI)
Under Graduation - Bachelor of Science
JSS
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