Madhuri P Kumar
Bengaluru,KA
Summary
Product Manager with 15+ years of IT experience across roles including Developer, Business Analyst, Delivery Manager, and Program Manager. Specialized in ServiceNow with a strong track record of leading enterprise implementations and driving digital transformation initiatives exceeding $5M in budget. Skilled in Agile delivery, stakeholder management, and cross-functional team leadership. Certified SAFe PO/PM with a focus on aligning product strategy to business goals, improving user experience, and delivering scalable, value-driven solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Product Manager
Accenture Solutions Pvt Ltd
01.2018 - Current
- Led digital transformation at Accenture ServiceNow, driving $10M+ savings and 65% operational efficiency gains by replatforming apps and streamlining ITSM, Asset Management, ER Case Management, and automation
- Managed end-to-end product lifecycle with $5M+ budgets, leading 50+ cross-functional team members to deliver 18+ complex integrations—including Agent Client Collector, Linux Web API, and Rebar—culminating in the successful FNMS decommissioning
- Responsible for defining the product roadmap, managing budgets, and driving solution intake
- Lead stakeholder and vendor engagement, while representing the product in client
- Championed a collaborative and inclusive team culture, fostering innovation and maintaining a relentless focus on client satisfaction
- Championed the adoption of Agile methodologies, reducing project delivery timelines and increasing collaboration across geographically dispersed teams
- Presented a success story on Asset Management implementation at the ServiceNow Knowledge Conference, highlighting business impact and best practices
Business Analyst
Accenture Solutions Pvt Ltd
10.2016 - 11.2018
- Gather and analyze requirements for ITSM modules (Incident, Problem, Change, Request, Knowledge) and ER Case Management
- Translate business needs into user stories, workflows, and solution designs aligned with ServiceNow best practices
- Collaborate with stakeholders and technical teams to design and implement scalable ITSM and ER Case Management solutions
- Create BRDs, process flows, and test scenarios; support UAT and defect triage to ensure solution quality
- Identify process improvement opportunities and ensure alignment with organizational goals and compliance standards
- Act as a key liaison between business and IT teams to drive successful implementation and adoption
Developer
Accenture Solutions Pvt Ltd
08.2010 - 09.2016
- Developed internal applications for Accenture using C#.NET, SQL Server, SSRS, and SSIS
- Designed reports, managed data integration, and ensured scalable, high-performance solutions
Education
Bachelor of Technology (B.Tech) -
BIT Institute of Technology
Hindupur, India04-2008
Skills
- ServiceNow ITAM
- ITSM
- Business Transformation
- Product Life cycle Management
- Team Leadership
- Requirement Gathering
- Estimation & Strategic IT Planning
- Stakeholder Relationship
- Budgeting
- Forecasting
- Agile/Scrum Methodologies
- Certified SaFe Agile POPM
- C#Net
- SQL
- SSRS
- ITIL V3 Certified
- Product vision and strategy
- Timeline management
- End to end feature delivery
- Teamwork and collaboration
Certification
- SAFe 6.0 Product Owner/Product Manager Certification
- ServiceNow certified system administrator
- Microcertification – Agentic AI Executive.
- ITIL V3 Certification
Timeline
Product Manager
Accenture Solutions Pvt Ltd
01.2018 - Current
Business Analyst
Accenture Solutions Pvt Ltd
10.2016 - 11.2018
Developer
Accenture Solutions Pvt Ltd
08.2010 - 09.2016
Bachelor of Technology (B.Tech) -
BIT Institute of Technology
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