Madhuri Tantanapally

Results-driven IT Support Engineer with over 4 years of experience providing efficient technical support and maintaining infrastructure in corporate settings. Adept at resolving hardware, software, and network issues, assisting both remote and on-site users, and overseeing user access and devices. Proficiency in utilizing Active Directory, Azure AD, Intune, Office 365, VPNs, and ticketing systems to optimize IT processes. Possess strong troubleshooting abilities and excellent communication skills, coupled with a proactive, customer-centric mindset.

• Google IT Support Professional Certificate
• Microsoft Certified: MD-102

• Led the deployment and management of over 200+ endpoints using Microsoft Intune and SCCM, reducing device setup time by 40% and ensuring secure, policy-compliant configurations across the organization.
• Resolved critical VPN, DNS, and firewall issues (Cisco AnyConnect, Fortinet, pfSense), increasing remote user connectivity reliability by 30% and enhancing network security.
• Automated key IT tasks with PowerShell and Bash scripting, cutting manual workload by 15+ hours per month and accelerating user onboarding and system cleanup processes.
• Provided Tier 1 & 2 support across Windows, macOS, and Linux environments, achieving a 98% user satisfaction score and reducing ticket escalations by 25% through effective use of ServiceNow, Jamf, and Active Directory.