Madhusha Nandhini C
CHENNAI
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
INKNOWTECH
CHENNAI
02.2022 - 02.2024
- Assisted users with password resets and account lockout resolutions.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Provided remote assistance to end-users when needed.
- Resolved complex technical problems through root cause analysis techniques.
- Monitored ticketing system queues for incoming requests from customers.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Designed and executed system testing protocols to validate functionality after updates or repairs.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Enhanced system security measures to protect against unauthorized access and data breaches.
Education
B.E - ECE
Tagore Engineering College
Anna University06-2018
HSC - Biology
NEW PRINCE MATH.HIG.SEC.SCHOOL
CHENNAI04-2014
SSLC -
New Prince Mat. Hig. Sec. School
Chennai04-2012
Skills
- Test Planning
- Performance Testing
- Integration Testing
- Black Box Testing
- Creating Test Cases
- Bug tracking
- Selenium
- Testing Coordination
- Quality Assurance
- Test results analysis
- Regression Testing
- Defect tracking
Affiliations
- Tutoring
- Gardening
- Reading books
Languages
English
First Language
Tamil
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Certification
- Software Testing (SELENIUM) in Qspider
- CNNA in Networking
- First class in Typewriting
Projects
- Mini project in "Mini Refrigerator"
- Enhancing Identity Based Batch Verification Scheme for Security and Privacy in VANET
Timeline
Technical Support Engineer
INKNOWTECH
02.2022 - 02.2024
B.E - ECE
Tagore Engineering College
HSC - Biology
NEW PRINCE MATH.HIG.SEC.SCHOOL
SSLC -
New Prince Mat. Hig. Sec. School
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