Madhusha Nandhini C
Chennai
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate Consultant
Kanoo Elite
09.2024 - Current
- Delivered Tier 1 support to users on Windows environments.
- Served as the first point of contact for end-users via phone, email, chat, or ticketing systems.
- Installed and configured operating systems and applications.
- Resolved support tickets daily using Autotask with a 95% SLA compliance.
- Managed user accounts in Azure Active Directory and Microsoft 365 Admin Center.
- Supported remote teams with VPN setup and RDP configuration.
- Assisted in patch management and endpoint security deployment across devices.
- Troubleshoot basic hardware and software issues.
- Assist with password resets, software installations, and system updates.
- Provide support for Microsoft Office 365 and internal company tools.
Technical Support Engineer
InKnowTech
02.2022 - 02.2024
- Provided first-line support for hardware/software issues, including login problems, printer errors, and Microsoft 365 apps.
- Logged and tracked issues in ServiceNow, ensuring timely resolution and escalation when needed.
- Assisted users via remote tools (RDP, AnyDesk) to resolve technical issues efficiently.
- Supported user onboarding with account setup and system configuration.
- Maintained detailed documentation of support incidents and troubleshooting steps.
- Designed and executed system testing protocols to validate functionality after updates or repairs.
- Generated reports to track performance and analyze trends.
- Installed and configured operating systems and applications.
Education
Bachelor of Engineering - Electronics And Communications Engineering
Tagore Engineering College
Chennai05-2018
HSC - Biology
New Prince Mat. Hig. Sec. School
Chennai04-2014
SSLC -
New Prince Mat. Hig. Sec. School
Chennai04-2012
Skills
- Hardware and software troubleshooting
- Windows 10/11 and Microsoft Office 365 support
- Active Directory – user account management
- Ticketing systems (ServiceNow, Autotask Access)
- Remote support tools (AnyDesk, RDP)
- Email and Outlook troubleshooting
- VPN and network connectivity support
- Change management
Certification
- ITIL Foundation
- CCNA Networking
Timeline
Associate Consultant
Kanoo Elite
09.2024 - Current
Technical Support Engineer
InKnowTech
02.2022 - 02.2024
Bachelor of Engineering - Electronics And Communications Engineering
Tagore Engineering College
HSC - Biology
New Prince Mat. Hig. Sec. School
SSLC -
New Prince Mat. Hig. Sec. School