Madhusmita Paul Mazumder
Key Account Manager
Bengaluru
Summary
Client partner & e-commerce growth specialist with 6+ years driving seller performance across Amazon programs. Improved seller onboarding conversion from 19% to 25.1% and promotional adoption from 9.5% to 16.5%. Managed 1,120 sellers, driving 8.7% YoY sales uplift. Skilled in data-driven advisory, cross-functional collaboration, and scaling revenue-impacting strategies across sellers.
Overview
6
6
years of professional experience
6
6
Languages
Work History
Key Account Manager
Amazon Seller Services Private Limited
Bengaluru
12.2024 - Current
- Improved seller onboarding conversion from 19% to 25.1% by optimizing funnel levers for programs under SPN.
- Increased promotional adoption from 9.5% to 16.5% year over year as Promotions SME.
- Managed 1,120 sellers and drove an 8.7% year-over-year sales uplift through input strategies and recommendations.
- Partnered with Wireless and Electronics categories to scale seller growth in Amazon.
Key Account Executive
Amazon Seller Services Private Limited
Bengaluru
07.2021 - 12.2024
- Led awareness and adoption of SPN programs across seller cohorts and onboarding
- Built marketing campaigns that increased seller engagement and conversions.
- Sole associate managing 300+ service providers to drive consistent seller growth.
- Ensured 80%+ inventory readiness ahead of peak events through FC collaboration.
Relationship Manager
HDFC Bank Private Limited
Mumbai
06.2019 - 06.2021
- HNW Portfolio Management of 500+ customers with focus on retention, cross-sale, and revenue growth.
- Achieved scorecard and portfolio benchmarks consistently.
- Conducted regular portfolio reviews to assess client performance and identify improvement opportunities.
- Coordinated between various departments, such as sales, credit assessment, and operations teams, for smooth delivery of services to clients.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Education
PGDM - Management
Icfai Business School
Mumbai05.2019
MA - Political Science
Banaras Hindu University
Varanasi06.2017
BA - Political Science
B.Borooah College
Guwahati05.2015
Skills
Client Partnerships
Growth Strategy
E-commerce
Excel Analytics
Program Management
Cross-Functional communication
Forecasting
Promotions Strategy
Interests
Motorbike Riding Enthusiast, Language Learning: Fluent in 5 Indian languages and learning Spanish, curious about exploring local and world cultures
Timeline
Key Account Manager
Amazon Seller Services Private Limited
12.2024 - Current
Key Account Executive
Amazon Seller Services Private Limited
07.2021 - 12.2024
Relationship Manager
HDFC Bank Private Limited
06.2019 - 06.2021
MA - Political Science
Banaras Hindu University
BA - Political Science
B.Borooah College
PGDM - Management
Icfai Business School