Hi, I’m
Madhusree Mukherjee
South 24 Parganas
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
25+ years of experience in the Health care sector with thorough knowledge of almost every department in hospital. Very much passionate about my job and always want to give my full to it. Personable and dedicated Customer Service Manager with extensive experience in Healthcare industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
24
years of professional experience
Work History
AMRI HospitalsKolkata
OPD IN CHARGE Assistant Manager Administration
03.2006 - Current
Job overview
- MBA with 24+ years of experience in patient service (good communication skills, grievance handling) in reputed hospitals AMRI Hospitals After joining in August 2006, I was in the OT department as OT Executive
- My job was OT billing, booking and organizing OT, stock maintaining, supervision of cleaning etc
- In AMRI Hospitals, Dhakuria
- In AMRI MedicalCentre, promoted as Senior Executive in the year 2010
- My job responsibilities are Doctor Registration, OPD Billing, delivering information, patient admission /discharge, health check-up patient handling, typing USG, ECG, echocardiography reports, day care administration coordination
- Promoted as Assistant Manager in 2016
- My job responsibilities are supervision of cleaning and linen handling, supervising phlebotomists (their daily activities), health check-up patients' co-ordination, Insurance Desk Management, Digital Marketing Desk management
- Promoted to OPD-In- Charge in 2022
- My job responsibility is to supervise the activities in the OPD of A M Medical Centre (previously AMRI Medical Centre, A unit of AMRI Hospitals LTD)
- (creating doctor's slots, Internal conversion of OPD patients, patient counseling, supervising the front office, pathology, ophthalmology staffs, preparing regular reports etc
Nightingale Hospital
Public Relations Manager
12.2000 - 08.2006
Job overview
- Worked as a 'Receptionist'
- Cash handling, patient counselling, EPABX handling, investigation booking, patient registration, nursing home patient -booking, registration, discharging, TPA patient handling, doctors' appointment handling, etc
- Promoted as a Public Relations Officer
- My job responsibilities are (To monitor various pre-employment and executive check-ups of different Companies and Liaison with Corporate Houses, to look after the 'VIP' patients, patient Coordination, Supervision of all cleaning, Maintaining Staff Attendance Register, Maintaining pre-employment & executive check-up records, Arranging urgent reports for Nursing Home and other patients, Coordination, Control and guide the Receptionists, Attendants.) at the above company).
N G Hospital
Public Relations Officer
12.1999 - 12.2000
Job overview
- Cash handling, patient counselling, telephone handling, investigation booking, and patient registration)
Education
Indira Gandhi National Open University (IGNOU), Annamalai University
MBA/PGDM( Hospital Management )
01.2007
University Overview
Grade: 75%
Calcutta University
B.Sc( Maths )
01.1998
University Overview
Grade: Pass
Class XII
01.1996
University Overview
- Medium: English
- Grade: 55-59.9%
- Board: West Bengal
Class X
01.1994
University Overview
- Medium: English
- Grade: 65-69.9%
- Board: West Bengal
Skills
- Public Relation
- Hospital Administration
- Hospital Management
- Digital Marketing
- 2 Years Diploma Course From NIIT
- Advance Diploma In Computer Application
- Negotiation
- Team Motivation
- Workload Management
- Customer Rapport
- Cost Reduction
Personal Information
- Total Experience: 25 Years
- Date of Birth: 10/16/76
- Gender: Female
- Marital Status: Married
Languages
- ENGLISH
- BENGALI
- HINDI
- FRENCH
Extracurricular Activities
Sewing, baking especially chocolate, product formulation, content writer (I/O Psychology).
Hobbies and Interests
Learning new skills, reading books, gardening and spending time with pets.
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
French
Beginner
A1
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
OPD IN CHARGE Assistant Manager Administration
AMRI Hospitals
03.2006 - Current
Public Relations Manager
Nightingale Hospital
12.2000 - 08.2006
Public Relations Officer
N G Hospital
12.1999 - 12.2000
Indira Gandhi National Open University (IGNOU), Annamalai University
MBA/PGDM( Hospital Management )
Calcutta University
B.Sc( Maths )
Class XII
Class X
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