MADHUSUDHAN NB
Bangalore
Summary
To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience, with quick learning abilities to grasp new responsibilities very quickly which enhances my ability to ideate and be more productive.
Overview
12
12
years of professional experience
Work History
Business Operations Specialist
HP India sales Pvt Ltd
Bangalore
06.2022 - Current
- Identified, tracked and resolved critical path issues.
- Coordinated resources to ensure successful completion of projects.
- Created project performance reports for management review.
- Collaborated with stakeholders across the organization to develop and implement new policies and procedures.
- Coordinated with vendors, suppliers, partners, and other external organizations to ensure smooth delivery of products or services.
- Managed budgeting activities such as forecasting expenses, tracking spending, analyzing cost savings opportunities.
- Identified opportunities for cost reduction by streamlining existing processes.
- Set specific goals for projects to measure progress and evaluate end results.
- Analyzed current business processes and identified areas for improvement.
- Provided guidance and support to management on best practices related to operations and business strategy.
- Communicated with clients regarding account status and project updates.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Client Success Manager
Hewlett Packard
Bangalore
06.2021 - 05.2022
- Client management
- Nurturing of accounts
- Incident management
- Change Management
- Upsell
- Cross sell
- Profit & Loss management
- Responsible for QBR & MBR
- Awards:
- Best Field Service Engineer Award-2016
- Best Employ of the Zone-2019
- Best Customer Support Engineer(Q2-2019)
- Best Customer Support Engineer(Q3-2019)
Customer Support Engineer
Wep solution Ltd
Mumbai
12.2018 - 05.2021
- Managing Large Customers (HDFC Group, ACC LTD, KOTAK Life Insurance, Kotak Prime, IDBI Federal, TATA CAPITAL, TATA Motors, Reliance Group, TATA AIG, DCB Bank, Mahindra Rural Finance, ICICI Bank)
- Managing support team including ASP Partners
- Provide technical support to team & products
- Handling Product related issues & manage customer escalation
- Managing end to end support
- Providing Product training to internal team & customer
- Monthly support performance report submission Internal team & customers
- Data analysis & Service partner management
- SLA Monitoring & data analysis
- Monitoring Profitability
- Monthly Service review meeting with internal team & customers and Driving C-SAT Program
- Spare cost monitoring
- Inventory Management
Field Service Engineer
Wep solution Ltd
Bangalore
08.2015 - 11.2018
- Attending service request based on customer request
- Monthly Reading Updation
- Spare cost control
- Printer installations
- Preventive Maintenance
Technician
Aparna enterprises
Bangalore
11.2012 - 05.2013
- Handling Production line
- Daily report preparation and submission
- Managing Project timeline & respective team
Education
Diploma (E&C) -
K.V.T. Polytechnic
Chikkballapur01.2015
ITI -
Pragathi ITC
Vijayapura01.2012
S S L C -
SVHS
Mallur01.2010
Skills
- Office 365
- Hardware
- Software and Networking
- Printer and scanner
- Operating Systems Installation and Troubleshooting
- Skilled typing
- Exceptional Microsoft Excel skills
- Business intelligence
- Excellent communication
- Customer relationship management
- Reporting and documenting
- Teamwork and collaboration
- Time management
- Power BI
- Resource allocation
- Business analysis
- Technology evaluations
- Incident management
- Client relationship management
Awards
- Best Field Service Engineer Award-2016
- Best Employee of the Zone-2019
- Best Customer Support Engineer(Q2-2019)
- Best Customer Support Engineer(Q3-2019)
Hobbies and Interests
- Cooking
- Listening to Music
- Playing volleyball
- Bike Riding
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Languages
- English
- Hindi
- Kannada
- Telugu
Personal Information
- Father's Name: Bachegowda N.V.
- Mother's Name: Anandamma
- Date of Birth: 07/20/94
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
Business Operations Specialist
HP India sales Pvt Ltd
06.2022 - Current
Client Success Manager
Hewlett Packard
06.2021 - 05.2022
Customer Support Engineer
Wep solution Ltd
12.2018 - 05.2021
Field Service Engineer
Wep solution Ltd
08.2015 - 11.2018
Technician
Aparna enterprises
11.2012 - 05.2013
Diploma (E&C) -
K.V.T. Polytechnic
ITI -
Pragathi ITC
S S L C -
SVHS
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