Madonna Dsouza
Administrative Assistant-Operations
Marol, Andheri, Mumbai
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional Donor service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Administrative Assistant
K.C.MAHINDRA EDUCATION TRUST-Project Nanhi Kali
Mumbai, Maharashtra
02.2016 - 09.2024
- Handling of the complete functioning of the M&M Payroll Programme
- Involved in the Development and Revamping of the M&M Payroll Programme
- Assisting employees from all the Mahindra Group Companies in India who wish to contribute through their payroll/ salary to “Project Nanhi Kali".
- Ensuring a proper MIS is maintained and amounts are accounted in the correct Donor’s Account through Sap & Java System
- Coordinating with the Payroll Areas & the Technical Team to ensure smooth functioning of the payroll programme.
- Responsible for converting the employees who have resigned to continue their support to Project Nanhi Kali as ‘Individual Donors'.
- Helped migrate to a new support platform known as Freshdesk through which the queries received are turned into tickets, which are then tracked and resolved.
- Following up with Donors-Payroll & Individual Donors for timely renewals and providing assistance if faced with any difficulties.
- Responsible for convincing and assisting Corporates in gifting sponsorships to the employees.
Quality Analyst
TATA CONSULTANCY SERVICES (TCS)
Mumbai, Maharashtra
04.2014 - 11.2015
- The main job was to prepare test plans & create test cases as per the project needs
- Ensuring that all the cases are updated on test lab & all the reported defects are resolved, retested & closed prior to providing QA sign-off. Uploading the completed report in Sharepoint.
- Verifying the new code against the existing code on ePricing & eBursting & ensure all the reported defects are resolved, retested & closed prior to sign-off to the next stage
- Was responsible in understanding the project requirements of a project using JIRA by going through the project FDDs & SPEs
- Preparing test plans on HP ALM & perform functional testing on all the enhancement and developments loaded on the test/development system
- Analyzing the XMLs generated on Smartpoint via 1G desktop using XMLSPY.
- Involved in running of scripts for ePricing & eBursting & e-Cache Verifications.
- Analyzing of Base Fare, Tax, TPF Error and NGA differences for ePricing and eBursting. Reporting defects in HP ALM.
- Was responsible in testing of automated processing of reissues via Rapid Reprice product for new participating carriers on all 3 Cores.(Apollo, Galiloe & Worldspan).
Education
Bachelor of Commerce - undefined
Chetana College, University of Mumbai
Higher Secondary Certificate - undefined
Alpha College (Maharashtra Board
Secondary School Certificate - undefined
St. John the Evangelist High School (Maharashtra
Diploma - Travel and Tourism
Consultant Certificate course in CRS Amadues by IITC Certificate course in CRS Galileo by Travelport Certificate for Airport Ground Services by Frankfinn - undefined
Skills
Donor Management
SAP(End User)JavaWorking knowledge of MS Word & ExcelWorking knowledge of MS Office 2010Payroll Assistance
Administrative support
Galileo, Apollo, Worldspan, ATPCO, JIRA, HP ALM
Timeline
Administrative Assistant
K.C.MAHINDRA EDUCATION TRUST-Project Nanhi Kali
02.2016 - 09.2024
Quality Analyst
TATA CONSULTANCY SERVICES (TCS)
04.2014 - 11.2015
Bachelor of Commerce - undefined
Chetana College, University of Mumbai
Higher Secondary Certificate - undefined
Alpha College (Maharashtra Board
Secondary School Certificate - undefined
St. John the Evangelist High School (Maharashtra