Summary
Overview
Work History
Education
Skills
Awardscertificates
Timeline
Generic
MADONNA S

MADONNA S

Chennai

Summary

Digital Marketing & Website Operations Manager, overseeing effective website operations and managing marketing campaigns that promote a company’s products and services. Also, plays a major role in driving website traffic and acquiring leads and customers. I have 9+ years track record in successful development, designing, maintenance, production and support projects for clients using CMS tools like Sharepoint, AEM, Salesforce Commerce Cloud, Product Information Tools, InRiver Technology.

Overview

9
9
years of professional experience

Work History

Web Operations Manager

Logitech
Chennai
12.2020 - Current
  • Experience in implementing Web application, Web Content Management (WCM) and Digital Asset Management (DAM) solutions using AEM platform
  • Experience on AEM including Editable Templates, components, dialogs and pages, Digital Asset Management (DAM), Authoring and Publishing the site's content
  • Hands-on experience with CF (Content Fragments) and XF (Experience fragments)
  • Work with front end technologies (HTML, CSS and JS) to integrate them into AEM Websites
  • Exposure to CQ packages, Replication
  • Experience in CDN cache and dispatcher cache
  • Experience in creation of Products and Catalog in AEM with the use of PIM

Test Engineer

3i Limited (Client - Logitech)
Chennai
12.2018 - Current
  • Experience in implementing Web application, Web Content Management (WCM) and Digital Asset Management (DAM) solutions using AEM platform
  • Experience on AEM including Editable Templates, components, dialogs and pages, Digital Asset Management (DAM), Authoring and Publishing the site's content
  • Hands-on experience with CF (Content Fragments) and XF (Experience fragments)
  • Work with front end technologies (HTML, CSS and JS) to integrate them into AEM Websites
  • Exposure to CQ packages, Replication
  • Experience in CDN cache and dispatcher cache
  • Experience in creation of Products and Catalog in AEM with the use of PIM
  • Experience in checking the E-comm info under DR (Digital River) using the feed
  • Experience in Localisation/Translation using Worldserver, Memsource
  • Knowledge on how Worldsever and Memsource works
  • Working on authoring the pages, fixing the bugs from UI perspective and using CRXde
  • Experience in Jira and Workfront Bug/Project Tracking Tools
  • Testing the components and functionality in all environments
  • Experience in client handling and requirement closures
  • Experience on Product information tool called PIM (Product Information Management)
  • Experience in Renga which is also a CMS tool
  • Also, working with Dev to make enhancement on the tool and process in AEM as per the requirement
  • Ability to learn new technologies quickly
  • Mainly involved in Migration from CMS tool to AEM
  • Managing the team to deliver the projects and assigning the task
  • Training team on new functionality implemented and tools
  • Working with various teams to understand, analyze the requirements and functionality

FOXAPPZ
Chennai
03.2018 - 08.2018
  • Working on website development, Content updates and working with clients to understand the requirements
  • Advertising the website using social media
  • Exposure to Adobe Photoshop for creating the logos etc..
  • I was also a part of recruiting resources

IT Enabled Operation Process Senior Representative

NTT Data formerly known as DELL Business Process Solutions India Pvt. Ltd
Chennai
08.2015 - 12.2017
  • Operating on Next Gen platform which is specially designed for Dell and called CMS (Content Management System), to create and edit the web links/URLs of the page and relatively work with XML files of CMS
  • Hands on experience in creating pages and deploying them into SharePoint
  • Proactive in collaborating with various teams for projects
  • Performs web usability testing
  • The business stakeholders will raise tickets based on the industry requirements & it’s our duty to get the essentials prepared according to their requirements
  • We will work with all the Changes/Edits/Tests in dell.com websites (globally) using CMS (Content Management System- Microsoft SharePoint)
  • Develop deep relationships with key stakeholders in business, interact with them on a regular basis to understand their requirements and take feedback
  • Analyzed the assigned projects and distributed tasks to the members as per their area of expertise

Education

MBA - Marketing, HR

Loyola Institute of Business Administration (LIBA)
Chennai
05.2019

B.tech - IT

Loyola-ICAM College of Engineering and Technology
Chennai
04.2015

Skills

Technical Skills

  • AEM (Adobe Experience Manager)
  • Salesforce Commerce Cloud
  • InRiver
  • Figma
  • PIM (Product Information Management)
  • MySQL
  • HTML
  • Jira/WorkFront/Asana
  • Confluence (Space)
  • Drawio
  • Agile
  • Cloudinary
  • Microsoft Office
  • Adobe Photoshop

Soft Skills

  • Merchandising Strategy
  • Project planning and development
  • New product introductions strategies
  • Risk management
  • Budgeting and forecasting
  • Problem-solving
  • Project leadership
  • Customer relationship management

Awardscertificates

  • Spotlight award for team work on ASTRO Migration project., 3i Limited (Client - Logitech)
  • Bronze Award, DELL Business Process Solutions India Pvt. Ltd, 03/01/16
  • SPOT Award, DELL Business Process Solutions India Pvt. Ltd, 02/01/17
  • SIX SIGMA (Green Belt), MSME-Technology Development Centre (PPDC)

Timeline

Web Operations Manager

Logitech
12.2020 - Current

Test Engineer

3i Limited (Client - Logitech)
12.2018 - Current

FOXAPPZ
03.2018 - 08.2018

IT Enabled Operation Process Senior Representative

NTT Data formerly known as DELL Business Process Solutions India Pvt. Ltd
08.2015 - 12.2017

MBA - Marketing, HR

Loyola Institute of Business Administration (LIBA)

B.tech - IT

Loyola-ICAM College of Engineering and Technology

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MADONNA S