MAGASH KUMAR P
Product Owner
Chennai
Summary
Certified Scrum Product Owner (CSPO) with 9+ years of experience in healthcare and insurance, specializing in building and scaling digital products across GCC and US markets. Proven expertise in defining product vision, owning roadmaps, and delivering MVP-driven solutions using Agile methodologies.
Experienced in translating complex business requirements into scalable product features, driving cross-functional collaboration, and improving user experience and platform adoption. Strong track record in managing product backlogs, leading stakeholder workshops, and delivering measurable outcomes in efficiency, customer satisfaction, and digital adoption.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead - Consultant (Product - Digital Transformation)
Sutherland Global Services
04.2024 - Current
- Acted as a Product Consultant/Owner, shaping platform enhancements across multiple national healthcare portals
- Defined product improvements by translating business needs into scalable features and platform capabilities
- Owned requirement structuring and collaborated with product and engineering teams for delivery alignment
- Built customer journey maps and UX improvements, increasing platform adoption and user satisfaction by ~15%
- Identified product gaps through current-state analysis and drove feature enhancements reducing process inefficiencies by ~20%
- Contributed to governance and product standardization across ecosystem platforms
- Product & Platform Transformation - CHI (nphies Ecosystem), Saudi Arabia
- Delivered a process improvement consulting engagement, achieving 20-25% reduction in operational turnaround time across key insurance workflows.
- Led BPMN-based As-Is / To-Be process mapping, eliminating 30%+ process redundancies and improving handoff efficiency between teams.
- Recommended an automation-driven ticket creation workflow, reducing manual effort by ~40% and improving request tracking and resolution speed.
Product Analyst
Sensiple Software Solutions
01.2022 - 01.2024
- Gathered and analyzed product requirements, aligning them with functional and technical needs for Google-based Contact Center platform (CCAI) and AI based API system for enhancing Contact Center operations and Customer Experience
- Owned product roadmap, backlog prioritization and end-to-end product lifecycle delivery aligned with business objectives
- Cross-functional collaborations to follow up on development status and Bug fixes related to API failures, Functional gaps etc.
- Facilitated Agile ceremonies and workshops, ensuring alignment between business needs and project deliverables.
- Closely worked with UI/UX team for Prototype and Mockup creations for the requirements defined
- Conducted a complete market and competitor analysis to improve the product features
- Created and executed test plans to validate system functionality and ensure user acceptance.
- Prepared and presented reports, dashboards, and visualizations to communicate project status and recommendations.
- Presented findings to stakeholders, including senior management, to support product strategy and decision-making.
Associate - CS Phone
Sutherland Global Services
01.2018 - 01.2020
- Drove customer retention and revenue uplift for McAfee sales & retention operations, achieving a 40% successful retention rate through needs-based upselling and solution alignment.
- Handled Tier-2 and outbound escalations, including complex refund and high-risk churn cases, resolving issues within SLAs and contributing to a 30% reduction in customer churn.
- Consistently improved customer satisfaction (CSAT) by delivering accurate, timely resolutions and de-escalating high-tension interactions, resulting in sustained positive feedback scores.
Sr Associate
Accenture
01.2015 - 01.2017
- US Healthcare Insurance contract drafting defining policy details, Coverage End to end process.
- Possess knowledge on Health care RCM, Claims, HIPAA, PII etc.
- Deep knowledge in US Medical Insurance and RCM.
HC Ins & Ops Sr rep
Dell Internationals
01.2014 - 01.2015
- Worked on claim denials and rejections
- Verified the insurance with carrier for eligibility and resubmitted the claims for processing resulting in 25% increase in payment
- Cross verified the payments with customers and closed the claims
Education
Master's Degree - undefined
GKM College of Engineering & Technology
01.2015
Bachelor's Degree - undefined
Jaya College of Arts & Science
01.2011
Skills
- Product Management
- Product Ownership
- Product Strategy & Vision
- Roadmap Planning
- Backlog Prioritization
- MVP Definition
- Feature Lifecycle Management
- User Stories & Acceptance Criteria
- Product Metrics & KPIs
- Agile/Scrum Delivery
- Sprint Planning & Reviews
- Cross-functional Collaboration
- UAT & Release Management
- API & Integration Coordination
- Process Re-engineering
- BPMN Modeling
- Operating Model Design
- Gap Analysis
- Stakeholder Workshops
- Digital Transformation Strategy
- Executive Presentation
- Scrum Framework
- Sprint Planning
- Agile Ceremonies
- Healthcare Ecosystems
- Insurance Operations
- Claims & Policy Systems
- RCM
- Contact Center
- MS Office
- Power BI
- Power Platform
- Azure DevOps
- Jira
- Visio
- Dynamics 365
- ChatGPT
- Gemini
- Claude
- Gamma
- Canva
Websites
Certification
- Certified Scrum Product Owner (CSPO), Scrum Alliance
- Technical Product Management, Percipio
- Solution Engineering Essentials, Udemy
- Business Analysis for Project Management, Percipio
Career Progression
Progressed from healthcare operations into product-focused roles, currently leading product-driven digital transformation initiatives across the GCC region. Demonstrated growth from execution roles to owning product strategy, roadmap planning, and stakeholder alignment for large-scale platforms and ecosystem products.
Core Skills
Product Ownership, Product Strategy & Vision, Roadmap Planning, Backlog Prioritization, MVP Definition, Feature Lifecycle Management, User Stories & Acceptance Criteria, Product Metrics & KPIs, Agile/Scrum Delivery, Sprint Planning & Reviews, Cross-functional Collaboration, UAT & Release Management, API & Integration Coordination, Process Re-engineering, BPMN Modeling, Operating Model Design, Gap Analysis, Stakeholder Workshops, Digital Transformation Strategy, Executive Presentation, Scrum Framework, Sprint Planning, Cross-functional Collaboration, Agile Ceremonies, Healthcare Ecosystems, Insurance Operations, Claims & Policy Systems, RCM, Contact Center, MS Office, Power BI, Power Platform, Azure DevOps, Jira, Visio, Dynamics 365, ChatGPT, Gemini, Claude, Gamma, Canva
Key Product Achievements
- Owned and delivered product roadmap for healthcare and contact center platforms across GCC.
- Improved platform adoption by 15% through UX and journey redesign.
- Reduced operational inefficiencies by 20-25% via product-led enhancements.
- Defined automation features reducing manual effort by 40%.
- Successfully contributed to national-scale healthcare platform (nphies ecosystem).
Personal Information
Availability: Open to relocating to the UAE
Timeline
Lead - Consultant (Product - Digital Transformation)
Sutherland Global Services
04.2024 - Current
Product Analyst
Sensiple Software Solutions
01.2022 - 01.2024
Associate - CS Phone
Sutherland Global Services
01.2018 - 01.2020
Sr Associate
Accenture
01.2015 - 01.2017
HC Ins & Ops Sr rep
Dell Internationals
01.2014 - 01.2015
Master's Degree - undefined
GKM College of Engineering & Technology
Bachelor's Degree - undefined
Jaya College of Arts & Science