MAGDALENE JOANNA SANTINEER
bengaluru
Summary
Customer-focused professional experienced in aviation and international tourism. Expertise includes customer service, reservation management, and client handling. Strong background in business development and sales, with effective communication and problem-solving skills. Committed to leveraging capabilities in customer support or travel roles, demonstrating adaptability and a strong work ethic.
Overview
6
6
years of professional experience
Work History
Business Development
True Light Tourism
Dubai
01.2026 - 03.2026
- Promoted travel packages, hotel bookings, and tour services, contributing to revenue growth.
- Consistently worked towards achieving sales targets and business growth.
- Delivered personalized travel solutions based on customer preferences and requirements.
- Managed customer queries and negotiations, providing post-sale support to enhance customer satisfaction.
- Coordinated with vendors and internal teams to ensure smooth execution of bookings and services.
- * Managed high-volume inbound calls, resolving customer concerns and escalating complex issues when necessary.Handled end-to-end sales process including client consultation, itinerary planning, and booking confirmation.
- Delivered exceptional customer support through inbound voice interactions, ensuring high customer satisfaction and quality standards.
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Tracked performance metrics to assess service quality.
Customer Service Executive
Akasa Air
Bangalore
08.2024 - 01.2026
- Exceptional customer service while handling passenger reservations, ticketing, and travel inquiries.
- Managed high-volume customer interactions to ensure timely resolution in fast-paced environment.
- Resolved customer issues and escalations with professionalism and empathy.
- Delivered personalized solutions that increased customer satisfaction and improved travel experiences.
- Managed end-to-end booking processes including flight reservations, modifications, and cancellations.
- Collaborated with internal teams to streamline booking and operational processes.
- Maintained accuracy in reservation systems and ensured compliance with airline policies.
Customer Service Officer
IndiGo Airlines
Bangalore
10.2023 - 08.2024
- Resolved customer queries, complaints, and escalations with professionalism and empathy, enhancing overall customer satisfaction.
- Utilized strong communication and problem-solving skills to assist international passengers, facilitating a positive travel experience.
- Managed check-in, boarding, and passenger assistance while ensuring adherence to airline policies and safety standards.
- Coordinated with multiple departments to streamline flight operations and ensure on-time departures.
- Maintained composure and efficiency under pressure, ensuring a seamless customer experience.
Customer Relationship Officer
BankBazaar
02.2020 - 05.2020
- Managed inbound and outbound customer interactions for financial products, enhancing customer understanding and product engagement.
- Built and maintained strong relationships with customers to ensure satisfaction and retention.
- Explained product features, benefits, and eligibility clearly to clients.
- Assisted customers in navigating application and documentation processes, ensuring a smooth user experience.
- Handled customer queries and complaints, delivering timely resolutions to improve customer satisfaction.
- Achieved sales and conversion targets through effective communication and follow-ups.
Education
MBA - airlines and airport management
Remo International College
Chennai04-2024
Bachelor of Business Administration -
Holy Cross College
Tiruchirappalli07-2022
Skills
- Relationship management
- Lead generation
- Negotiation strategies
- Client acquisition
- Account management
- Sales forecasting
- Data analysis
- Project scheduling
- Clear communication
- Team collaboration
- Partnership development
- Sales development
Personal Information
- Date of Birth: 23/08/2001
- Nationality: Indian
Languages
English
Native
Native
Hindi
Advanced (C1)
C1
Tamil
Proficient (C2)
C2
Timeline
Business Development
True Light Tourism
01.2026 - 03.2026
Customer Service Executive
Akasa Air
08.2024 - 01.2026
Customer Service Officer
IndiGo Airlines
10.2023 - 08.2024
Customer Relationship Officer
BankBazaar
02.2020 - 05.2020
MBA - airlines and airport management
Remo International College
Bachelor of Business Administration -
Holy Cross College