Dynamic Senior team manager hold’s 18 years of banking, Finance, and customer service experience. Proven ability to increase the revenue through error free processing of payments. Highly adopt in investigating and resolving customer issues and complaints. Background in Sales Discount & allowances, Business Development fund management, Treasury deals, Trade Finance, International funds transfer, Contracts, budgeting, and Cash forecasting. Frequently recognized for outstanding performance. Excellent communication and leadership skills.
Overview
22
22
years of professional experience
Work History
Senior Team Manager – NA Lubes – Sales Discounts and Allowances & Business Development Fund
Shell India Markets Private Limited
Perungudi, Chennai
06.2013 - Current
Revenue - US Lubes – Sales Discount and Allowance & Business Development funds
Managing a team of 6 & secured 93% under Team Leadership in SPS 2022
Winner of VP award for implementing a Power Bi Dashboard for SDA Marketing program that helped business to take quick decision on non-performing programs
Manage robust accrual management& ensuring timely rebate for Approx
$200Mln across regions and monitoring 1500+purchase performances
Empower Sales to make quicker and better decisions to win new business and enable robust process/ contract management
Manging rebate and BDF for our prestigious channels like Global Key Accounts, Jiffy Lube, Distributors, Macro Distributors, Retail, Direct Installers for North America and EMEA region
Check of compliance with Sales Contract Management Reference Manual, the Lubricants Investment Deal Global Policy and Local Offer Books in terms of customer banding and deal type
Consult with brand management around development of effective/efficient trade programs
(Manage 52 Marketing driven program on behalf of North America Lubricants community)
Manage third party co-op claims through external auditing company
Ensure accurate and timely accounting of SD&A following the month end-closing schedule
Supports all Streamline, GSAP and other process related projects – Involved in S4 Hana Project in reducing a major time-consuming activity in to a automated solution that helps the team reducing manual hours up to 80 Hrs in year
Liaise with Legal, Accounting, Sales, Marketing, Credit, and others as per the process requirement
Ensure all underperforming deals are highlighted and driven to convert them to performing deals by collaborating with Sales Team and Finance in Business (FIB)
Collaborate to resolve issues which might involve interaction with Finance in Business, Contracts, Sales Support, Sales Team and MRD team
Working towards a vision
Support in providing information to Stakeholders in case of urgent business requirements
Achieved Shell’s Enhanced Anti-Phishing Campaign Team Goldstar for the eighth time in 12 Month Cycle Period (Apr 2022 – Feb 2023)
Senior Analyst – Cash Management
Shell India Markets Private Limited
Perungudi, Chennai
09.2009 - 06.2013
Cash Management operations
Managing Bank statements regularly and advising treasury back office on the current fund position to the treasurer to take investment decision
Ensuring correct recordings of transactions in respective GL’s
Ensuring that all treasury activities are carried out in accordance with approved policies and guidelines
Preparation of daily forecasting for US business (oil and non-oil business (approx
Daily receipts of $ 500 M and payment of $300 M) & supporting London treasury team towards optimum utilization of funds
Prepared monthly estimated forecasting for seamless communication to management for timely notice about cash requirement to meet business expectation
Monitored large cash flow movements in the organization and maintained accurate records for Audit requirements
Variance analysis for our daily and monthly forecast & analyses important business drivers
Maintenance of critical payments tracker, liaising with Treasury managers for new updates
Maintenance of internal operating unit cash borrowing register & interest allocation
Allocation of common cost spent towards each operating unit
Ensuring continued focus on process improvement, increased automation of activities and the elimination of non-value-added activities
Assistant Manager – International Funds Transfer
American Express Bank Limited
Chennai, India
06.2005 - 08.2009
Assistant Manager in Cash Management operations / Funds transfer & Team Lead for 15 members
Expert level knowledge in SWIFT MT’s (SWIFT MT 103 MT 202 MT 192 MT 292 MT 199 MT 299)
Managing loan repayments, interest repayments and settlement of foreign exchange, interest rate swaps and other financial instruments
Managed SLA's within every business and ensured 99% Team target met
OFAC Focal for Internal payment operations
Strong functional knowledge of Fund Transfer in Fed-wire/Chaps/Chips clearing system
Regular Catch-up with team members & ensure their work life balance, Motivating as a Team Lead towards quality of work
Review and ensure Business Continuity Plans (BCP) are tested and the feedback were sent to the concerned teams to update current system issues and activities
Actively involved in new hire training and orientation
Prepared and Updated the Standard Operating Procedures with focus on Business Impact, for every client related function handled by the department
Junior Executive Officer Grade I
Bank of Ceylon
Chennai, India
01.2003 - 05.2005
Issuance and Encashment of foreign currency Demand Drafts & reimbursement of ACU dollar drafts, Travelers Cheque, Collection Bills, Advance Remittance
Inward and Outward remittances
Maintaining and reconciling Vostro and Nostro accounts
Single point of contact for RBI towards fortnight, monthly annually returns submissions
Trade Finance – Analysing Export and Import documents
Processing of Swift Payments
Education
B.B.M. - Banking
Madras University
D.C.M - Co Operation
Post Graduate Diploma - Computer Applications
Apex
Chennai
Skills
Coaching and mentoring
Customer focus
Influencing skills
Financial acumen
Operational excellence
Motivational
Staff development
Accomplishments
Winner of H1 2024 VP award for Implementing SDA PIR Analysis PBI tool.
Achieved the Record-breaking feat of verifying 1500 OFAC transactions on a single day.
Hobbies and Interests
Chess
Cricket
Personal Information
Passport Expiry Date: 06/16/26
Date of Birth: 08/23/79
Marital Status: Married
Timeline
Senior Team Manager – NA Lubes – Sales Discounts and Allowances & Business Development Fund
<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)
Senior Business Development Manager / Assistant Sales Manager at Action Edge ResearchSenior Business Development Manager / Assistant Sales Manager at Action Edge Research
Senior Business Development Manager / Assistant Sales Manager at ActionEdge ResearchSenior Business Development Manager / Assistant Sales Manager at ActionEdge Research