A result-oriented professional with over 8 years’ experience in Cash Management Operations, Customer Service and Team management. Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
· Handling Cash Application team of 15 members.
· Ensuring the Cash Applications team is achieving the daily/monthly Critical Service level agreement of Cash Apps Speed and Key Accuracy metric.
· Regularly reviewing aging/pending cash for resolutions/remittances - Regular follow-up on pending cash with collectors and performing timely escalations to respective stakeholders.
· Coordinating with collections, deductions, GL accounting team as & when required and responding to their queries and working towards corrections requested.
· Working on GL differences across all SAP company codes to resolve and fix differences by working closely with the GL team and fixing the GL v/s Bank differences, supporting team members in rectifying the differences.
· Performing PWC audit and providing supporting documents to US PWC auditors on time. Ensuring Service Now tickets are actioned within TAT.
· Tracking Conducting Cash Applications Quality checks within the team, coaching team members, and having the errors corrected resulting in the reduction of external errors.
· Managing Operational Excellence, SQF quality audits & SOX controls for the team. Research on cash discounts coded on AR and clearing them via SAP Sweep to discount GL
· and Maintenance of SLA monthly reporting for all Cash Applications.
· Amending Cash Apps DTPs and aligning with the onshore team for approvals.
· Areas handled include verifying process of revenue recognition, purchase of goods and services, Also have identified areas for cost saving/optimization for clients.
· Work with management to ensure past due amount are being reduced.
· Remainder mails sharing to customer as per due dates.
· Vendor Invoice and bills verification.
· Physical stock/ cash at hand verification for various departments as at month end.
· Responsible for finding out the weaknesses in the accounting records and systems during month end.
· Preparation of aging report.
· Create reports necessary to reconcile accounts and to report to management the status of accounts. Print invoices and statements to send to customer.
· Verifying the vendor Cheque’ s before dispatch to the vendor account.
· Answers the customer questions regarding billing and statements.
· Create the invoices in oracle on daily basis.
· Cash application activity (payment clearing and advice creation on daily basis.)
· Online order Reconciliation and Credit and debit memo issue based on the reconciliation.
· Manual Proforma invoice creation based on the Enphase team requirement.
· On account and suspense account clearing based on the collector information on daily basis.
· Incomplete invoice and unposted payment report checking.
· GL clearing on daily basis and month close activity.
· Ensure all the activities done within TAT and SLA.
· Cash application on daily basis (Receipting, Allocation and Reconciliation).
· Cheques/Drafts/Feba postings/ Unpaid/doubtful-drafts and electronic payments postings.
· Internal audit for Central payer payments, cheques, draft on daily basis.
· Handling queries, corrections and managing escalations mails on daily basis.
· GL account clearing on daily basis.
· Month end book closing activity.
· Attending client calls for payment request on weekly basis.
· Handling quality check activities by ensuring the invoices are processed correctly.
· Monitoring the generic mailbox and ensure that all the emails are responded within TAT
· Regular follow up with collectors for payment details
Cash Application
Reconciliation of GL Cash Management
Cash Decision Making Order to Cash Proficiency in SAP
Proficiency in HighRadius
Oracle
Proficiency in Excel Team Handling Process Automation Accounts Receivable and Auditing
Summit Awards received from Accenture in 2014
Spot Awards received from Accenture in 2015
Numerous award Month of Mar – 2016
Life saver award month of June 2023
Performance Excellence Award-2024