Summary
Overview
Work History
Education
Skills
References
Timeline
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Mahak Sethi

Mahak Sethi

Dehradun,UK

Summary

Determined and passionate woman with impeccable grammar, adept at breaking down complex problems. Self-driven, detail-oriented team player with a background in Marketing & Finance. Highly accomplished Inside Sales Associate, consistently exceeding targets and recognized as a top 5 performer on the sales team. Expert in international client communication, end-to-end sales support, and ensuring customer retention.

Overview

7
7
years of professional experience

Work History

Inside Sales Associate

Fresh Prints
US/Remote
12.2022 - Current
  • Successfully managed direct communication with international clients through emails and calls, building strong relationships and understanding their unique needs.
  • Provided comprehensive assistance throughout the sales process, from product recommendations to quoting, design help, and collaboration with operations and finance.
  • Implemented strategies to enhance customer satisfaction and retention, leading to a high rate of repeat business (64%) and positive referrals .
  • Consistently surpassed sales targets, contributing to the company's growth and success.
  • Conducted regular market research to stay updated with industry trends, competitor analysis, and customer preferences, providing valuable insights to improve sales strategies.

Assistant Professor

Graphic Era Deemed to be University
01.2022 - 09.2022
  • Instructed courses in Business Communication & Research, providing students with comprehensive knowledge and practical skills in these subject areas.
  • Published 2 Book Chapters & 2 Scopus Research Papers
  • Mentored and guided students, facilitating their growth and connecting them with valuable internship and employment prospects.
  • Conducted in-depth research to support academic writing endeavours.
  • Enhanced course effectiveness by revising course objectives, materials, and instructional and assessment strategies for management courses.
  • Organized national and international seminars and guest lectures, fostering valuable learning opportunities and networking experiences for participants.

Academic Counselor

Graphic Era Deemed to be University
01.2021 - 01.2022
  • Provided expert Career Counseling services and conducted career guidance seminars in multiple schools across India.
  • Represented the university as a career strategist in Educational Expos, showcasing the institution's offerings and guiding prospective students.
  • Successfully converted interested prospects into successful admissions, demonstrating strong persuasive and communication skills.
  • Managed marketing campaigns to promote educational services and facilitated consultancy tie-ups to expand the university's network and reach.

Management Trainee

Graphic Era Deemed to be University
01.2020 - 01.2021
  • Demonstrated expertise in in-person lead conversion, effectively converting potential leads into active prospects.
  • Skillfully handled prospect queries through official email channels, providing prompt and informative responses to address their concerns.
  • Conducted tele-counseling sessions, utilizing strong communication skills to generate leads and achieve successful conversions.
  • Spearheaded marketing efforts for university courses, targeting local and national schools to promote educational offerings and increase brand visibility.

Marketing & Sales Intern

Karvy Stock Broking Ltd.
06.2019 - 08.2019
  • Business Development through registering new users
  • Meeting Demat A/C & Systematic Investment Plan (SIP) targets

Marketing & Finance Intern

Bajaj Capital
06.2016 - 08.2016
  • Second runner-up of "Enrich India Program" with 16 SIPs done in a month
  • On-field Lead generation and conversion

Education

PhD (Management) - FinTech

Graphic Era Deemed To Be University
Dehradun, UK
07.2023

MBA (Marketing & Finance) - Marketing & Finance

Graphic Era Deemed To Be University
Dehradun, UK
01.2020

BBA - Marketing & Finance

Graphic Era (Deemed To Be University)
Dehradun, India
06.2017

Skills

  • Public Speaking
  • Quick Learner
  • Strong Written Communication
  • MS Office
  • Strong Persuasion ability
  • Impromptu Problem-Solving
  • Customer Query Handling
  • Content Development
  • Managerial Decision-making
  • Academic Publications
  • Client retention
  • Persuasive negotiator

References

  • Mr. Nitin Ambardar, Associated VP-TDA, Bajaj Capital, +91 9873-1803 86
  • Dr. Navneet Rawat, Head of Department, Graphic Era Deemed to be University, +91 9719-0676 04
  • Mr. Gokul Kumar, Inside Sales Manager, Fresh Prints, +91 6900-213673

Timeline

Inside Sales Associate

Fresh Prints
12.2022 - Current

Assistant Professor

Graphic Era Deemed to be University
01.2022 - 09.2022

Academic Counselor

Graphic Era Deemed to be University
01.2021 - 01.2022

Management Trainee

Graphic Era Deemed to be University
01.2020 - 01.2021

Marketing & Sales Intern

Karvy Stock Broking Ltd.
06.2019 - 08.2019

Marketing & Finance Intern

Bajaj Capital
06.2016 - 08.2016

PhD (Management) - FinTech

Graphic Era Deemed To Be University

MBA (Marketing & Finance) - Marketing & Finance

Graphic Era Deemed To Be University

BBA - Marketing & Finance

Graphic Era (Deemed To Be University)

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Mahak Sethi