Dedicated Quality professional with over 6 years of experience spanning Salesforce QA (2.6 years) and Manufacturing Quality Engineering (3.8 years). Proven ability to uphold high quality standards across diverse and dynamic environments. Possesses strong expertise in Salesforce testing and consulting, backed by certifications including Sales Cloud Consultant, Salesforce Administrator, AI Associate, and AI Specialist. Previously served as a Senior Quality Engineer in manufacturing, where I led process improvements, ensured regulatory compliance, and contributed to enhanced operational efficiency. Known for strong collaboration, strategic problem-solving, and a results-driven mindset with the agility to adapt to evolving business needs.
Hi, I’m
Mahalakshmi B. G
Bangalore
Summary
Overview
6
years of professional experience
4
Certificate
Skills
- Salesforce Admin
- Salesforce Sales Cloud
- Jira
- Manual testing
- Functional testing
- Quality improvements
- Regression testing
- GitHub
- Basic DevOps
- Basic SQL
- 5S
- MS Office
- Kaizen
- Quality management systems
- Six sigma methodologies
- Problem-solving skills
Certification
- Salesforce - Certified Administrator
- Salesforce - Certified Sales Cloud Consultant
- Salesforce - AI Associate
- Salesforce - Agentforce Specialist
- Salesforce - Copado DevOps
PROJECTS
PROJECTS
THE LEADING INSURANCE PROVIDER, USA
- The objective of this project is to streamline the UHC PSL team’s management of nearly 300 annual events by moving from spreadsheet-based tracking to a centralized Salesforce solution.This includes capturing all event details through an intake request form, managing multi-level approvals, supporting event execution, and enabling post-event evaluations to measure ROI. The solution will improve the quality and timeliness of decisions, provide real-time insights into event status and budget utilization, and help maximize the impact of the PSL team’s events budget.
GLOBAL COMMERCIAL FLOORING INDUSTRY,USA
- Customer replacing the current middleware from an IBM WebSphere-based solution with Salesforce’s MuleSoft Middleware based on API architecture that provides substantial business benefits including cost reduction and scalability in design and performance.
SF IMPLEMENTATION OF SALES CLOUD ,SINGAPORE
- Global Salesforce CRM transformation program aimed at streamlining sales operations using Salesforce Sales Cloud (Lightning CRM). The platform integrated lead management, opportunity tracking, sales forecasting, and performance monitoring to enhance end-to-end sales lifecycle visibility.
HRMS APPLICATION,INDIA
- The objective of this project is to improve the existing HRMS (Human Resource Management System) processes and enhance system capabilities. Product users were Salesforce – Sales Cloud. Functions covered include Leave Management System, Performance Management System, Timesheet Management System, and finance modules such as Expense Claim and Travel Expense,Employee Probation ,Onboarding,Exit Management and Clearance.
Accomplishments
Accomplishments
- QA Trailblazer Award, 2024
- Avishkaar Transformation Titan’s, 2025
Work History
CRMIT Solution's
Quality Consultant
07.2023 - Current
Job overview
- Proficient across all stages of Software Testing Life Cycle.
- Skilled in implementing Agile and Waterfall approaches.
- Extensive experience in various types of testing, including Sanity, System Integration, Regression, End-to-End, Functional, Cross-browser, and Mobile testing.
- Skilled in preparing Test Plans, Test Scenarios, Test Cases, Bug Reports, Test Summary Reports, Traceability Matrices, and in reviewing and executing them.
- Delivered impactful insights through thorough analysis and defect reporting.
- Implemented strategies throughout Bug Life Cycle to enhance software quality.
- Experienced in using the defect management tool, Jira.
- Coordinated with cross-functional teams to improve processes and resolve quality-related challenges.
- Analyzed user stories and calculated testing effort estimates.
- Developed test cases encompassing all functionalities of the HRMS Leave, Performance, and Timesheet Management Systems.
- Performed UI/UX testing to ensure seamless navigation for end user.
- Created comprehensive test cases for finance modules, focusing on expense claim and travel expense features.
- Utilized Salesforce sales cloud standard objects workflow, encompassing complete process from campaign creation to opportunity closure.
- Worked in Global pricing module(GPM) that consolidated all order calculations including purchase prices, discounts, cost prices and margins.
- Delivered real-time self-service insights on event status and budget utilization in United Health Care engagement.
- Configured multi-step approval system for events, ensuring compliance with specific business criteria.
Quality Engineer (AXLE & Audit)
Sr. Quality Engineer
04.2019 - 10.2021
Job overview
- Set detailed guidelines on what needs to be checked and what quality standards are.
- Audit our system’s based on requirements.
- Performed Root Cause Analysis for Defective materials.
- Monitoring Poka-yoke’s on regular basis.
- Monitor the entire production cycle and perform regular tests to identify potential malfunctions as early as possible.
- Managing quality inspection for various customer products like VOLVO, ASHOK LEYLAND & TML.
- Involved in managing external customer audits & Improving quality standards based on customer feedback.
- Identify the root of technical issues and recommend fixes.
- Prepare reports on malfunctions and corrective actions e.g. number of defective raw materials per order.
- Review current blueprints and quality documentation.
- Coordinate with external quality assurance auditors to achieve quality of product as per customer requirement.
- Work with internal teams to increase customer satisfaction by improving the quality of the products.
- Monitoring and analyzing quality performance.
- Collaborating with operations managers to develop and implement controls and improvements.
- Ensuring that workflows, processes, and products comply with safety regulations.
- Involved in KPI-QM Pillar initiative.
Automotive Axles
Quality Engineer - Brakes (Mfg & Assembly)
03.2018 - 04.2019
Job overview
- Worked as line quality In-charge.
- Conducted Product and process audit.
- Involved in Six - Sigma project as a member.
- Project - Reduction in liner grinding surface tolerance.
Education
GSSS Engineering CollegeMysore
Electronics & Communication: Engineering
01.2017
University Overview
GPA: 75%
MASVSS Girls Residential PU CollegeMysore
Bachelor of Science from Science
01.2013
University Overview
GPA: 72.83%
Seva Bharathi English Medium SchoolChamarajnagar, KA
SSLC from Secondary School
01.2011
University Overview
GPA: 79.68%
LANGUAGES
English: C1 Advanced
Kannada: C2 Proficient
Hindi: A1 Beginner
Timeline
Quality Consultant
CRMIT Solution's
07.2023 - Current
Sr. Quality Engineer
Quality Engineer (AXLE & Audit)
04.2019 - 10.2021
Quality Engineer - Brakes (Mfg & Assembly)
Automotive Axles
03.2018 - 04.2019
MASVSS Girls Residential PU College
Bachelor of Science from Science
Seva Bharathi English Medium School
SSLC from Secondary School
GSSS Engineering College
Electronics & Communication: Engineering
ADDITIONAL ACHIEVEMENTS
ADDITIONAL ACHIEVEMENTS
Winner - IFM MRS. India Super Model 2025