Mahalakshmi L
Thiruvallur
Summary
Dynamic Windows Administrator at Kyndryl, with expertise in managing over 1,000+ servers and automating tasks using Ansible. Proven track record in troubleshooting critical server issues and ensuring SLA compliance. Strong analytical thinking and customer service skills drive effective problem resolution and system optimization. Committed to continuous learning and collaboration in IT environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Windows Administrator
Kyndryl
Chennai
08.2023 - Current
- Maintain Windows-based IT infrastructure, and provide technical support via calls, chats, emails, web tickets, and requests.
- Manage over 1,000 servers and virtual machines using vCenter.
- Troubleshoot performance-related issues, including memory, disk, CPU, and server connectivity problems.
- Develop automation scripts for L1 tasks using Ansible.
- Resolve critical server issues such as system hangs and hardware failures.
- Perform periodic, scheduled maintenance and system restarts.
- Execute standard changes and conduct backup restore tests as per customer requirements.
- Troubleshoot backup issues, including volume shadow copy errors.
- Implemented automated patching activities for Windows Server 2016-2022 using the Ansible tool.
- Ensure SLA compliance, and maintain data confidentiality.
- Create virtual machines using ESX server templates.
- Administer local ID validation and password resets.
- Install, configure, and maintain Windows OS (2012, 2016, 2019).
- Maintained user accounts, security groups, and other directory objects within Active Directory.
- Provided end-user support by resolving login issues, or helping with access rights requests.
- Processed and reviewed tickets with the company ticketing system to troubleshoot and resolve issues.
Education
B.Tech - Information Technology
Panimalar Engineering College
Chennai03-2023
HSC - PCM
Shree Niketan Matric School
Thiruvallur03-2019
SSLC -
Shree Niketan Matric School
Thiruvallur03-2017
Skills
- Windows Server Management
- Troubleshooting
- Scripting and Automation (Ansible)
- Patch Management
- Backup Solutions and Restore Tests
- System Monitoring and Performance Optimization
- Java, HTML, CSS, JavaScript, Python
- Analytical thinking
- Networking
- Customer service
- Problem solving
- Communication
- Teamwork and Collaboration, Continuous Learning
- Incident management
- Change Management
Objective
Driven and ambitious IT professional with a strong academic foundation and hands-on experience in Windows IT infrastructure. Passionate about leveraging technology to optimize system performance, automate processes, and enhance security. Committed to continuous learning, innovation, and making impactful contributions in a dynamic and evolving tech landscape. Eager to embrace challenges, explore new opportunities, and add value through problem-solving and technical expertise.
Certification
- AWS Cloud Practitioner
- Windows & VMware Administrator (Internal Certification)
- AWS Cloud 101 - Practical
- Java Certification
- Product Management Journey
Projects
Accident Detection Using IoT (GSM and GPS-Based)
Designed an IoT-based system for real-time accident detection and alerting emergency services. Utilized GPS and GSM modules to track vehicle locations and send automated alerts.
Dual-Mode Women's Safety System (Android & IoT)
Developed a safety system that integrates crime mapping, emergency response, and wearable technology, and implemented GIS-based crime hotspot detection and volunteer tracking
Personal Expense Tracker
Built a web application to track and manage personal finances using IBM DB2. Integrated Python, HTML, CSS, and JavaScript for seamless financial management
Accomplishments
- Best Paper Presenter Award (2023) - PECTEAM
- Awarded for presenting research on "Dual-Mode Women's Safety System Using Android & IoT.
Declaration
I hereby declare that the information provided is true to the best of my knowledge and belief.
Timeline
Windows Administrator
Kyndryl
08.2023 - Current
B.Tech - Information Technology
Panimalar Engineering College
HSC - PCM
Shree Niketan Matric School
SSLC -
Shree Niketan Matric School
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