Mahanand Mishra
Strategic Account Manager
New Delhi
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
2
2
Language
10
10
years of professional experience
Work History
Key Account Manager
Tata Communications Ltd (Kaleyra)
09.2017 - Current
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Enhanced key account satisfaction by developing and implementing tailored account management strategies.
- Drove revenue growth by negotiating favorable contract terms with major accounts.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Built and maintained strong client relationships to drive business growth.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Facilitated regular account reviews and provided updates on progress toward established goals, promoting transparency in client relationships.
- Achieved successful contract negotiations by utilizing strong persuasion skills and industry knowledge.
- Contributed to strategic planning efforts designed to inform the ongoing growth of national key account management division.
- Delivered comprehensive sales presentations to potential clients, effectively communicating the value of products and services offered.
- Achieved high client satisfaction by identifying and addressing key account needs.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Developed and delivered presentations to key customers to position products and services.
- Proven ability to learn quickly and adapt to new situations.
- Managing a portfolio of INR 45 Cr+ annually.
Enterprise Sales Manager
TIKONA Infinet Limited
08.2016 - 08.2017
- Managed accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of products.
- Built relationships with customers to encourage repeat business.
- Processed special orders for customers, ensuring prompt delivery times met or exceeded expectations.
Education
B-Tech - Electronics & Instrumentation
Shri Ramswaroop Memorial Group of Professional Colleges
Lucknow06.2016
XIIth - PCM
Prakash Genius Intermediate College
Robertsganj, India01.2011
Xth - PCM
Prakash Genius Intermediate College
Robertsganj, India01.2009
Skills
Account management
Account development
Cross-functional collaboration
Account retention
Revenue generation
Relationship selling
Consultative selling
Languages
English
Hindi
Timeline
Key Account Manager
Tata Communications Ltd (Kaleyra)
09.2017 - Current
Enterprise Sales Manager
TIKONA Infinet Limited
08.2016 - 08.2017
B-Tech - Electronics & Instrumentation
Shri Ramswaroop Memorial Group of Professional Colleges
XIIth - PCM
Prakash Genius Intermediate College
Xth - PCM
Prakash Genius Intermediate College