Mahath Suresh

Project: HR & People Advisory Services and Strategic Workforce Planning.

Product : A SaaS workforce application that provides the capability to manage the Current, Future and Target state of Organizations.

Responsibility Summary:

• Developed comprehensive Product Roadmaps outlining the product vision, goals, and milestones for successful execution.
• Conducted Stakeholder Management to identify business and engineering stakeholders and to engage them throughout the project.
• Conducted Market Research to identify new opportunities and target markets.
• Owned and prioritized product backlog by documenting them into Epics, Features, User Stories with well defined acceptance criteria.
• Developed UI/UX wireframes/mockups design by coordinating with UI/UX developers team.
• Conducted product backlog grooming sessions by collaborating with Development and QA team to ensure the single point of contact for any product related queries.
• Streamlined project management processes for improved efficiency and timely product delivery.

Project : Travel & Hospitality and Hotel Booking Gateway

Product : A SaaS hospitality application that provides the capability to search, book, modify and cancel Air and Hotel bookings

Responsibility Summary:

• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
• Served as the primary liaison between technical teams, business units, and external partners during product development stages.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Performed gap analysis to identify areas of improvement.
• Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.

Project : Mastercard Payment Gateway Integration of PayPal, Alipay and Rupay

Product : A payment gateway system that provides the capability to process financial transactions.

Responsibility Summary:

• Worked one-on-one with clients to improve API specifications and created the technical specification documents..
• Mapped API request and response required for Integration Documentation of Technical Epics, Features and User Stories.
• Conducted product backlog grooming sessions in collaboration with Business and Development team.
• Mentored junior team members in Agile methodologies and best practices for effective Product Owner role execution.

Project: Foreign National Immigration Business Process

Product : Immigration data processing system

Responsibility Summary:

• Recognized business requirements and identified gaps in different processes and implemented automated process improvement initiatives across business model.
• Collected, organized, and analyzed data to identify trends and patterns and to develop insights and recommendations.
• Evaluated new RPA tools and platforms to stay current with industry trends and offer cutting-edge solutions to clients.
• Reduced human error rates in critical processes through the development of robust error-handling mechanisms within RPA scripts.
• Collaborated with cross-functional teams to ensure smooth integration of RPA tools with existing systems.

Project: Trade Finance - Commercial Banking

Product: Invoice Factoring Application

Responsibility Summary:

• Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes.
• Conducted live migration drills with sustain teams to test response time and functionality of Business Continuity Emergency Fail Over backup environments.
• Conducted root cause analysis & documented solutions for problems.
• Coordinated implementation, Business tests and observed initiation of the system to validate performance.
• Championed change management initiatives within the organization, promoting the benefits of adopting new technologies to improve overall efficiency.
• Coordinated data migration and consolidation efforts.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.