MAHEJABEEN
GZB
Summary
To optimally utilize the present abilities, expertise and knowledge in the organization, so as to enable the organization achieve its goals and at the same time capture opportunities for constant learning and career development.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
6
6
years of professional experience
6051
6051
years of post-secondary education
Work History
Assistance Manager
Axis Bank Ltd
11.2024 - 10.2025
- Managed staff schedules and performance to optimize workflow and productivity.
- Coordinated branch activities to enhance customer service and operational efficiency.
- Implemented training programs for new employees on banking procedures and systems.
- Analyzed customer feedback to improve service offerings and resolve issues promptly.
- Oversaw daily cash management processes to maintain operational accuracy and security.
- Key Usage Examples of CASA Department
Customer Acquisition: Sales officers, such as those at banks, work to acquire new individuals and businesses to open savings or current accounts.Deposit Mobilization: Banks track the "CASA ratio" (CASA deposits / Total deposits) to ensure they have high liquidity and low-cost funding available for lending.
Transaction Management: These accounts are designed for day-to-day transaction needs rather than long-term fixed deposits.
Branch Banking: The team manages KYC compliance, documentation, and the rollout of debit cards or digital banking services (UPI, apps) for new accounts. - For or Related TermsCurrent-Savings Account Department
Liability Generation Unit (since deposits are a liability to the bank)
Retail Banking Liabilities Department
Deposit Sales Team
Sales Acquisition Manager
Induslnd Bank Limited
05.2022 - 04.2024
- Processed credit application and develop loan proposal.
- Proposed loan closing with customer.
- Explained and discuss loan specifications, requirement and communication loan account expectatnal.
- Developed business relationship with corporate and Employees.
- Acquiring new client via call and providing desk services to existing client.
- Building cordial relation with the existing clients.
- Doing work corporate, regular follow-ups for alignment the other requirement of the corporate i.e. (Personal Loan).
- Achieving 100% target assigned.
- Maintaining relationship with customers to take reference and getting more business.
- Maintaining record of every business picked and meeting with the customer.
- Organizing Help desk for the employe.
Sales Associate
Kotak Mahindra Bank
03.2020 - 01.2022
- Outbound customer service and credit relationship calls for all consumer card clients.
- Process credit card applications for new customers, setting credit limits and terms of service according to customer credit and background.
- Explained and discuss loan specifications, requirement and communication loan account.
- Developed business relationship with corporate and Employees.
- Acquiring new client via call and providing desk services to existing client.
- Building cordial relation with the existing clients.
- Educate existing clients of additional loan options including balance transfers and applying for credit limit increases.
- Placed phone calls, sent statements, or emailed customers to remind them of payments, due dates, and any delinquent amounts.
- Investigate customer spending trends to ensure security and catch possible signs of fraud or loss of card.
- Skills Used Customer service, sales, data entry, billing.
- Achieving 100% target assigned.
- Maintaining relationship with customers to take reference and getting more business.
Education
B.A -
ABDUL RAZZAQ DEGREE COLLAGE
U.P.Senior Secondary -
KV (Delhi)
Higher Secondary -
PT SALIGRAM
U.P.Skills
- MS Office
- Word
- Excel
- PowerPoint
- Outlook
- Internet Explorer
- Self-Starter
- Smart Worker
- Efficient in handling volume and stress
- Customer satisfaction
Hobbies and Interests
- Study
- Social Media
Disclaimer
I hereby declare that the information mentioned above is true to best of my knowledge.
Languages
- Hindi
- English
- Hindi
Personal Information
- Father's Name: Mohd Zakher
- Date of Birth: 10/01/96
Languages
English
Beginner
A1
Timeline
Assistance Manager
Axis Bank Ltd
11.2024 - 10.2025
Sales Acquisition Manager
Induslnd Bank Limited
05.2022 - 04.2024
Sales Associate
Kotak Mahindra Bank
03.2020 - 01.2022
B.A -
ABDUL RAZZAQ DEGREE COLLAGE
Senior Secondary -
KV (Delhi)
Higher Secondary -
PT SALIGRAM