Mahek Firoz Shaikh

Sangli

Summary

Motivated BCA student with strong foundations in Data Science, Machine Learning, and technical support. Skilled in Python, SQL, data analysis, and visualization. Experienced in troubleshooting technical issues and building predictive models. Seeking an opportunity to apply analytical and programming skills in a data-driven organization.

Overview

years of professional experience

Certification

Work History

Customer Service Executive / Technical Support

Growrich Group

Mumbai

01.2022 - Current

Resolved customer queries via calls, email, and chat while maintaining high customer satisfaction.
Provided technical troubleshooting for login, account, and system issues.
Coordinated with internal teams to resolve escalated technical support tickets.

Data Science Intern

YesInfotech

07.2025 - 01.2026

Developed predictive models using Python, Pandas, and Scikit-learn.
Performed data cleaning, preprocessing, and feature engineering.
Created analytical visualizations using Matplotlib.

Education

Bachelor of Computer Applications -

Bharati Vidyapeeth Institute of Management and Rural Development

Sangli, Maharashtra

01-2026

Skills

Python
Java
C
C
SQL
Pandas
NumPy
Scikit-learn
Matplotlib
Excel

Git
Jupyter Notebook
Communication
Problem Solving
Technical Support
Teamwork
Technical troubleshooting
Customer service
Effective communication

Certification

Junior Software Developer (JSD)
Core & Advanced Java Programming
Basic SQL Certification - MKCL
Python Developing Certification - MKCL
Python Programming GUI Certification - MKCL

Disclaimer

I hereby declare that the above information is true and correct to the best of my knowledge and belief.

Projects

Khushroti.org - Online Food Donation & Distribution System, Developed a web-based platform connecting food donors with NGOs using JSP, Servlets, HTML, CSS, and MySQL., Implemented user registration, login authentication, and donation request modules., Designed database schema and integrated backend with frontend for real-time data handling.
Morobella Website, Developed a dynamic website using PHP, MySQL, HTML, CSS, and JavaScript., Implemented database connectivity and responsive UI components., Managed backend data storage and retrieval for website functionality.
Student Performance Prediction (Machine Learning), Built ML models using Linear Regression and Decision Trees achieving ~87% prediction accuracy.

Languages

English

Intermediate (B1)

Timeline