Rahul Negi
Dehradun
Summary
Dynamic Technical Support Executive with 1.5 years at Teleperformance, adept at resolving complex software and hardware issues for international clients. Proficient in Python and skilled in analytical thinking, I enhanced customer satisfaction through effective communication and collaboration, driving service metrics improvement.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Technical Support Executive
Teleperformance
Jaipur
02.2024 - Current
- 1.5 years of experience working as a TSE (Teleperformance, Jaipur)
- Assisted in resolving technical queries related to software and hardware issues for international clients.
- Provided customer support via phone, chat, and email, ensuring timely and efficient solutions.
- Collaborated with cross-functional teams to enhance customer experience and improve service metrics.
Education
Master of Arts - Industrial Psychology
IGNOU
Dehradun 01.2022
Bachelor of Science -
Hemvati Nandan Bahuguna Garhwal University
Dehradun01.2019
Class XII - PCM
01.2015
Class X -
01.2013
Skills
- Python
- R
- SQL
- Tableau
- Matplotlib
- Seaborn
- Scikit-learn
- TensorFlow
- MySQL
- PostgreSQL
- Excel
- Google Sheets
- Jupyter Notebooks
- Problem-solving
- Communication
- Analytical Thinking
- Team Collaboration
Certification
- Full Stack Data Science, AlmaBetter, 6-month course
- Google Data Analytics Professional Certificate, Coursera
Accomplishments
- Successfully completed the AlmaBetter Full Stack Data Science course with hands-on projects.
- Earned the Google Data Analytics certificate, enhancing skills in data cleaning, analysis, and visualization.
- Earned a certificate of appreciation and employee of the month as technical support executive in January 2025.
Projects
Exploratory data analysis on the Airbnb dataset
Exploratory data analysis on the Airbnb dataset using Python libraries such as Pandas, NumPy, and Matplotlib derived key insights on pricing trends, property availability, and customer preferences, and created detailed visualizations to present findings to stakeholders
Tableau dashboard for sales analytics
designed an interactive sales dashboard using Tableau to visualize and track sales performance across various regions and product categories, provided insights into sales trends, market behavior, and product performance to support business decisions
Yes Bank stock closing price prediction machine learning
used end-to-end machine learning to analyze Yes Bank stock closing price prediction, provided insights and predicted the pattern using Python
Timeline
Technical Support Executive
Teleperformance
02.2024 - Current
Master of Arts - Industrial Psychology
IGNOU
Bachelor of Science -
Hemvati Nandan Bahuguna Garhwal University
Class XII - PCM
Class X -
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