MAHEK MALIK
New Delhi
Summary
Dynamic professional with a proven track record at HOUSE OF ABHINANDAN LODHA, excelling in customer relationship management and lead acquisition. Skilled in building strong client connections and resolving issues efficiently, I bring excellent communication and organizational abilities to drive sales and enhance customer satisfaction in a target-driven environment.
Overview
2
2
years of professional experience
Work History
Customer Relationship
HOUSE OF ABHINANDAN LODHA
07.2023 - Current
- Pitching prospective leads about the projects and providing all information and query resolution to drive those leads to scheduled site visit.
- Help Clients to make the right decisions with their requirement and explain the various projects based on their requirement
- Assist and manage lead acquisition, data management, client acquisition, and reporting issues successful conversion.
- Build relationship with new customers to drive sales
- Build relationships with existing customers to generate reference sales.
- Conduct Site Visit (Virtual and Physical)
Hostess
Freelancer At Events
01.2023 - Current
- Welcoming and escorting guests to the event venue
- Accommodating guests requests politely and professionally
- Coordinating with different departments for the smooth running of special events
- Preparing and managing seating arrangements
- Ensuring timely venue setup and clearing
- Keeping track of reservations
- Addressing customer queries and complaints
- Managing and communicating guests' needs and requirements to the concerned team
- Ensuring all safety procedures have been adhered
- Coordinating with vendors, suppliers, and kitchen staff
- Monitoring waitlists
- Assisting in finalizing the menu and the day's programs
- Communicating with the Event Coordinator and Event Manager at all times
- Maintaining an approachable and presentable demeanor
Sales Executive
CS land traders and developers
04.2024 - 05.2025
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Negotiated contracts with clients on behalf of the company.
- Trained junior sales staff on techniques for improving customer service experience.
Education
Bachelor of Arts -
Delhi University
Delhi05-2025
H.S.C -
Red Rose Public school
01.2023
S.S.C -
Red Rose Public school
01.2021
Skills
- Excellent communicator
- Relationship building skills
- Pro-active
- Organized
- Excellent team player
- Motivated in a target-driven environment
- Optimistic
- Positive can-do attitude
- Standard and compromising
- Suggestions and actions oriented
- Result oriented
- Excellent time keeper
- Quick decision maker
Languages
- English
- Hindi
Timeline
Sales Executive
CS land traders and developers
04.2024 - 05.2025
Customer Relationship
HOUSE OF ABHINANDAN LODHA
07.2023 - Current
Hostess
Freelancer At Events
01.2023 - Current
Bachelor of Arts -
Delhi University
H.S.C -
Red Rose Public school
S.S.C -
Red Rose Public school
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