mahek shaik
Hyderabad
Summary
I am a dedicated professional with expertise in customer service, communication, and call center operations. Skilled in typing, computers, and fluent in English, Telugu, and Hindi. Currently pursuing a degree in Commerce with a strong focus on delivering exceptional service and fostering positive client relationships.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Sales Executive
Justdial
Hyderabad
04.2022 - 08.2022
- Engaged customers through effective communication and personalized service.
- Assisted clients in navigating Justdial's platform and services.
Non Voice Chat Support
24(7) ai
Uppal
04.2024 - 03.2025
- Engaged with customers through non-voice chat support, handling an average of 200 inquiries daily to improve customer satisfaction and drive sales conversions by 15%.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
MBA - Human Resources Management
AMS SCHOOL OF INFOMATIC
Hyderabad 07.2025 - 02.2026
B.Com - Commerce
St Ann's Degree College For Women
Hyderabad, Telangana 03.2022 - 05.2024
Skills
- Human resources management
- Effective communication
- Problem solving
- Customer service
Projects
"An Analytical Study of Mobile Phone Usage Patterns and Their Effects on Daily Activities”
Languages
English, Telugu, Hindi
First Language
Certificate
- Demonstrated continuous learning by completing certifications alongside academic coursework.
- Completed multiple certified training programs related to Human Resources, Management, and Business Practices.
- Gained practical exposure to organizational processes, HR fundamentals, and workplace ethics.
- Participated in skill development workshops focused on communication, teamwork, and professional effectiveness.
Live Project (Ongoing)
- Project Title: "A Study on Employee Engagement and Organizational Performance"
- Conducting research and data collection to analyze employee-related practices
- Applying HR and management concepts to real organizational scenarios
- Preparing structured reports and documentation
Timeline
MBA - Human Resources Management
AMS SCHOOL OF INFOMATIC
07.2025 - 02.2026
Non Voice Chat Support
24(7) ai
04.2024 - 03.2025
Sales Executive
Justdial
04.2022 - 08.2022
B.Com - Commerce
St Ann's Degree College For Women
03.2022 - 05.2024