Mahendran Karuppusamy
IT Operations Lead
Bengaluru,India
Summary
Enthusiastic Operations Manager with17+ years of experience, eager to contribute to team success through smart work, attention to detail and excellent organizational skills. Clear understanding of IT tools & Support Process and training in ITIL. Motivated to learn, grow and excel in IT industry.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
IT Technical Operations Manager
Cisco Systems India Private Limited
Bangalore, Karnataka
08.2010 - Current
- Manage support for devices in 800+ conference rooms across 15 sites in India.
- Manage New tool migration & Adoption for User in India SAARC region.
- Co-ordinate interaction between Cisco's customers & Internal IT team.
- Manage site level employee engagement activities for India IT team.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Produced detailed and relevant reports for use in making business decisions.
- Improved user experience through consistent monitoring and process improvements.
Tech Lead – End User Support
Webex Communications India Private Limited
Bangalore, Karnataka
12.2006 - 08.2010
- Contributed as face of IT for end-users in India by ensuring high uptime of Laptops, Desktops & IT tools across 5 sites in India
- Administered IT onboarding & termination process globally
- Created Norton Ghost imaging process to speed up deployment of Laptop & Desktop
- Automated account expiry alerts for contract employees
Education
Bachelor of Science - Software Systems
Amrita Vishwa Vidyapeetham
Coimbatore, Tamilnadu 08.2001 - 05.2004
High School Diploma -
Sree Narayana Guru Polytechnic College
Coimbatore,Tamilnadu 08.1997 - 04.2000
Skills
IT Operations Management
undefinedTimeline
IT Technical Operations Manager
Cisco Systems India Private Limited
08.2010 - Current
Tech Lead – End User Support
Webex Communications India Private Limited
12.2006 - 08.2010
Bachelor of Science - Software Systems
Amrita Vishwa Vidyapeetham
08.2001 - 05.2004
High School Diploma -
Sree Narayana Guru Polytechnic College
08.1997 - 04.2000
Similar Profiles
Mahendrakumar PandeyMahendrakumar Pandey
Customer Project Manager at Cisco Systems India Private LimitedCustomer Project Manager at Cisco Systems India Private Limited
Shreya SrivastavaShreya Srivastava
HR Operations at Cisco Systems (India) Private LimitedHR Operations at Cisco Systems (India) Private Limited
Shubash Medu TShubash Medu T
Consulting Engineering at Cisco Systems (India) Private LimitedConsulting Engineering at Cisco Systems (India) Private Limited