Mahender Singh

• Previous Job Responsibilities as IT Engineer:
• Worked as remote desktop engineer in ISTD dept.
• Provide remote support to HCL tech and HCL infra users.
• Responsible for all users’desktop related software issue as such OS issue, Microsoft, internet and other required software by users.
• TCP\IP, DNS, DHCP configuration related issues
• Responsible for Antivirus \patch updating issues on user’s machine.
• Responsible for Maintenance of LAN\Desktop support Infrastructure.
• Vendor Management for printer \ servers etc.
• Worked on asset management to keep the machine inventory
• Managed and troubleshoot the network comprising of 400 plus workstations.
• System support
• Configuration of machines with user required software
• Troubleshoot internet explorer, MS outlook, MS office2003, 2007, 2010, 2013 etc.
• Installation & configuration of WINDOWS 2000, XP, win 7, Server 2003
• 2008, 2012 etc.
• Providing Support on Remote Access.
• Troubleshooting Desktop related Problem Using Remote Control (Through Dame ware) and Troubleshooting of Virus.
• Complete ownership for all services Desk issues.
• Working on Ticket based work flow application BMS remedy.
• Handling WDS Server, Print Server and File Server and provide the permission as per the requirement.
• Window Deployment though RIS, RIS setup, WDS setup and Configurations and Deployment.
• Joining, deleting the system from domain according to the requirement.
• Handling a SEP issue as per requirement.
• Handling a SCCM Client issue as per requirement.

• Overseeing the daily operations of the IT department and ensuring that systems and networks are running smoothly.

Monitoring network and system performance using management tools.

• Responding to and resolving IT incidents and outages.

• Assisting with the management of IT assets and inventory.

• Implementing standard operating procedures for system maintenance.

• Collaborating with technical support teams to address user issues.
• Participating in IT operations meetings and contributing to continuous improvement initiatives.

• Managing technology vendors and service providers to ensure that the organization's technology needs are met.

• Leading a team of IT professionals and providing guidance and support to ensure that they are meeting their goals and objectives.

• Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues.
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• HCL Infosystems Ltd
• (Feb 2008 – Sep 2009)
• Worked as trainee Engineer:
• Responsible for Maintenance of LAN\Desktop support Infrastructure.
• Accountable for troubleshooting hardware issues.
• Involved in the maintenance and monitoring of LAN& server environment.
• Handling Configuration and authentication for accessing VPN for users.
• Managed and Administered Windows XP and Windows 7 workstations and laptops.
• Shared knowledge with new recruits.
• Effectively monitoring functioning of equipment/ peripherals and make necessary modifications to ensure system operates in conformance with specifications.
• Analyzing information to determine, recommend, and plan network layout, including type of computers and peripheral equipment modifications
• Vendor Management for printer \ servers etc.
• Worked on asset management to keep the machine inventory
• Worked on day to day activities for IT Dept.