MAHENDER SINGH
New Delhi
Summary
With over 22 years of experience in automotive and fleet maintenance, I specialize in managing automotive maintenance operations across construction sites and dealership. I ensure optimal fleet performance, cost efficiency, and minimal downtime in demanding environment.
Overview
24
24
years of professional experience
Work History
Workshop Manager Light Vehicle
Gilmor International Inc.
01.2025 - Current
- Plan and organise routine maintenance providing by parts timely on site to avoid unwanted breakdowns.
- Took responsibility for troubleshooting any operational issues or problems encountered during Central workshop and sites around Nigeria.
- Developed and implemented effective workshop processes to increase efficiency and reduce downtime.
- Organized and supervised staff training programs to enhance team performance.
- Monitored inventory levels of parts, tools, equipment, and supplies needed for the workshop smooth operation.
- Collaborated with other departments within the organization to ensure smooth workflow between teams.
- Providing technical advice on machinery maintenance procedures.
- Managed the daily operations of a busy workshop, ensuring all work was completed on time and to budget.
- Maintain accurate records of all repairs, maintenance logs, inventory levels, and equipment usage.
- Preparing the daily, weekly, and monthly reports.
- Doing root cause analysis from repeated breakdown to avoid same failure.
- Providing technical support on site, if required bringing back equipment to central workshop for major repairs.
- Preparing overhaul parts request six months on consumption bases.
- Forecast and order spare parts for stocks replenishment.
- Managing the administrative requirements of the Workshop, including inspection records, work order, manual updates, equipment defect history reports, parts consumption & maintenance cost, yearly renewing VIO documentation, policies, procedures, and practices.
- Review work orders to ensure that all actions have been done as per service schedule and documented according to Service Workshop policies and procedures.
- Providing maximum availability of fleet for smooth operation.
Workshop Manager
Reynolds Construction Company Nigeria Ltd
11.2016 - 10.2024
- Plan and organise routine maintenance providing by parts timely on site to avoid unwanted breakdowns.
- Took responsibility for troubleshooting any operational issues or problems encountered during Central workshop and sites around Nigeria.
- Developed and implemented effective workshop processes to increase efficiency and reduce downtime.
- Organized and supervised staff training programs to enhance team performance.
- Monitored inventory levels of parts, tools, equipment, and supplies needed for the workshop smooth operation.
- Collaborated with other departments within the organization to ensure smooth workflow between teams.
- Providing technical advice on machinery maintenance procedures.
- Managed the daily operations of a busy workshop, ensuring all work was completed on time and to budget.
- Maintain accurate records of all repairs, maintenance logs, inventory levels, and equipment usage.
- Preparing the daily, weekly, and monthly reports.
- Doing root cause analysis from repeated breakdown to avoid same failure.
- Providing technical support on site, if required bringing back equipment to central workshop for major repairs.
- Preparing overhaul parts request six months on consumption bases.
- Forecast and order spare parts for stocks replenishment.
- Managing the administrative requirements of the Workshop, including inspection records, work order, manual updates, equipment defect history reports, parts consumption & maintenance cost, yearly renewing VIO documentation, policies, procedures, and practices.
- Review work orders to ensure that all actions have been done as per service schedule and documented according to Service Workshop policies and procedures.
- Providing maximum availability of fleet for smooth operation.
Service Head
AA Racma Partners Group Nigeria Ltd
08.2015 - 08.2016
- Organized and supervised staff training programs to enhance team performance.
- Established strong relationships with vendors to ensure quality products at competitive prices were received in a timely manner.
- Implemented cost-effective strategies to maximize profits while maintaining excellent service standards.
- Monitored inventory levels of parts, tools, equipment, and supplies needed for the workshop operation.
- Maintenance of onsite all equipment, Truck, and car.
- Maintain accurate records of all repairs, maintenance logs, inventory levels, and equipment usage.
- Preparing overhaul parts request six months on consumption bases.
- Forecast and order spare parts for stocks replenishment.
- Preparing the daily, weekly, and monthly reports.
- Doing root cause analysis from repeated breakdown to avoid same failure.
Depot Manager
Cargo Construction Company, Tata low Floor Bus
10.2014 - 07.2015
- Ensured all warehouse staff adhered to established policies and procedures for operational excellence.
- Analysed shipping trends and created forecasts for future demand based on historical data.
- Maintained accurate records of stock levels, deliveries, and customer orders using ERP systems.
- Established relationships with vendors and suppliers to negotiate favourable terms on materials needed for production.
- Conducted regular performance reviews and provided feedback for employees to ensure quality standards were met.
- Monitored KPIs closely using dashboards and analytics tools to measure performance against targets set out in business plans.
- Lead weekly meetings with team members to discuss progress towards goals, identify challenges, and provide guidance.
- Monitored 24hr operation workflow to ensure efficient use of resources and timely completion of tasks.
- Providing maximum availability of fleet for smooth operation.
- Attending monthly meetings in Tata Motors.
- Preparing the daily, weekly, and monthly reports.
- Doing root cause analysis from repeated breakdown to avoid same failure.
- Developed training programs for new hires to ensure they understood company policies and processes.
- Managed warehouse operations, including inventory control, shipping, and receiving, and safety compliance.
Service Manager
Grace Toyota, Toyota Authorized
09.2008 - 09.2014
- Interacted with customers to quickly handle escalated queries and complaints.
- Managed customer service staff by communicating expectations and monitoring and analysing results.
- Recruited and trained employees, fostering customer service mission and objectives.
- Reviewed incoming emails from customers; responded promptly with accurate information.
- Prepared and maintained work schedules to meet business volume and minimize customer inconvenience.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Analysed customer feedback data to identify trends and areas of improvement in the customer service department.
- Researched potential solutions when faced with complex or unusual inquiries from customers.
- Worked cross-functionally with sales staff to rectify customer service issues or address specific requests.
- Lead team of customer service representatives to ensure quality standards are met.
- Designed training materials for new hires on best practices for providing excellent customer service.
- Developed and maintained effective relationships with customers, staff, and vendors.
- Maintained customer satisfaction by gathering actionable insights and offering solutions.
- Prepared and presented customer service reports to management.
- Created reports detailing key performance indicators related to the customer service team's activities.
- Monitored daily operations of the customer service department including call volume metrics and quality assurance scores.
- Drafted detailed reports summarizing all aspects of the customer service team's operations each month.
- Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
- Followed up with customers to drive satisfaction and gain service feedback.
Senior Service Advisor
Ring Road Honda
10.2007 - 08.2008
- Documented all customer interactions in the company database system.
- Resolved customer complaints regarding service issues in a timely manner.
- Identified opportunities to upsell additional services or products during service visits.
- Developed strong relationships with customers to ensure satisfaction with all services performed.
- Maintained customer records for future reference and follow-up.
- Advised customers on preventive maintenance schedules based on manufacturer recommendations.
- Performed quality control inspections on vehicles before returning them to customers.
- Assisted in training new Service Advisors on company processes and procedures.
- Created detailed repair estimates for customers to review prior to authorizing any repairs or maintenance work.
- Assisted customers with service inquiries and provided information on available services, products, warranties, and pricing.
- Diagnosed vehicle issues and recommended repairs to customers.
- Scheduled service appointments for customers.
- Provided customers correct estimates of maintenance and repair costs.
- Advised customers on automotive maintenance and repair services.
Service Advisor
Competent Automobiles Company Ltd
06.2006 - 10.2007
- Educated customers on the importance of regular maintenance using manufacturer's guidelines as a reference.
- Resolved customer complaints with polite and patient conduct for optimal customer service.
- Followed repair order processes and instructions to complete orders on time.
- Scheduled service appointments for customers.
- Processed payments and managed point-of-sale operations.
- Responded to inquiries from customers about product functionality, pricing information and general questions.
- Offered personalized service solutions to customers, resulting in improved customer satisfaction.
- Kept records on customer transactions with notes on inquiries, complaints, and comments.
- Greeted customers upon entrance to foster friendly and approachable atmosphere.
- Successfully maintained accurate records of customer visits, vehicle repairs and preventive maintenance services performed.
- Continuously updated knowledge of current products, services, procedures, and technologies related to automotive service industry.
Automotive Mechanic and Technical Advisor
D.D. Motors
05.2004 - 05.2006
- Removed worn or damaged parts from vehicles by hand or with the use of specialized tools.
- Tested vehicle performance with specialized tools to ensure proper functioning of all components.
- Reassembled engine components after completing repairs or replacements.
- Repaired and replaced parts including engines, transmissions, brakes, suspension systems, cooling systems and electrical components.
- Ensured that all work was completed according to manufacturer specifications.
- Cleaned up work area regularly to maintain a safe environment.
- Checked tire pressure, fluid levels, belts and hoses for wear or damage.
- Adhered to safety protocols when working with heavy machinery or hazardous materials.
Automotive Technician Apprentice
Safdarjung Service Station, Maruti Authorized
08.2001 - 08.2003
- Performed oil changes, tire rotations, and brake repairs on a variety of vehicles with efficiency and accuracy.
- Recognized potential warranty opportunities through accurate diagnostics processes.
- Ensured compliance with safety regulations during all phases of work performed.
- Replaced worn parts such as gaskets, filters, hoses, and belts.
- Repaired engines, transmissions, steering systems, brakes, electrical systems, air conditioning systems, fuel systems and other components according to factory specifications.
- Inspected vehicles for visible signs of damage prior to performing any work.
Education
Advance Programme in Electric Vehicle Technology -
IIT Delhi
01.2025
B-Tech - Mechanical Engineering
Janardan Rai Nagar Rajasthan Vidyapeeth University
Udaipur, India09-2013
National Apprentice Course - Mechanic Motor Vehicle
B.T.C
09-2003
Skills
- Revenue Generation
- Planning
- Customer Satisfaction
- Operations Management
- Fleet Management
- Team Handling
- Report Generation
- Automotive Maintenance
Accomplishments
- Participant in All India Skill Competition 2006-07 (Regional Round) Maruti Udyog Limited
- Zonal STAR Award Winner Service Advisor Category – North Zone (2010-09)
- 2nd Runner-Up, Service Advisor Category Zonal Skill Contest – North Zone (2012-05)
- Win Oversea Trip Achieving CSI score 900+ in 2013 at Grace Toyota
- Best Employee Appreciation in 2014 at Grace Toyota
Languages
English
Hindi
Timeline
Workshop Manager Light Vehicle
Gilmor International Inc.
01.2025 - Current
Workshop Manager
Reynolds Construction Company Nigeria Ltd
11.2016 - 10.2024
Service Head
AA Racma Partners Group Nigeria Ltd
08.2015 - 08.2016
Depot Manager
Cargo Construction Company, Tata low Floor Bus
10.2014 - 07.2015
Service Manager
Grace Toyota, Toyota Authorized
09.2008 - 09.2014
Senior Service Advisor
Ring Road Honda
10.2007 - 08.2008
Service Advisor
Competent Automobiles Company Ltd
06.2006 - 10.2007
Automotive Mechanic and Technical Advisor
D.D. Motors
05.2004 - 05.2006
Automotive Technician Apprentice
Safdarjung Service Station, Maruti Authorized
08.2001 - 08.2003
Advance Programme in Electric Vehicle Technology -
IIT Delhi
B-Tech - Mechanical Engineering
Janardan Rai Nagar Rajasthan Vidyapeeth University
National Apprentice Course - Mechanic Motor Vehicle
B.T.C
Personal Information
- Passport Number: R5401313
- ID Type: Passport
- ID Number: R5401313
- Date of Birth: 1980-09-09
- Marital Status: Married
Hobbies and Interests
- Driving
- Singing
- Playing Cricket
Training
- Basic course from Indian driving training and research (IDTR)
- Advance course from Maruti Udyog Ltd. Gurgaon
- Diagnostics course from Maruti Udyog Ltd. Gurgaon
- Automatic Transmission course from Maruti Udyog Ltd. Gurgaon
- Communication skill course from Maruti Udyog Ltd. Gurgaon
- Honda Service Advisor Seminar conducted by HSCI, Greater Noida
- Attend MDPP Instructor (Manpower Development Partnership Program) course from Toyota Kirloskar Motors Ltd.
- Advance Level Service Advisor course from Toyota Kirloskar Motors Ltd.
- Master’s Level Service Advisor course from Toyota Kirloskar Motors Ltd.
- Ladder (Level 1st, 2nd & Advanced) courses of soft skills from Hero Mind Mine Institute Limited