Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Mister India

Mister India

Raigarh

Summary

I am a guest-oriented professional with a strong background in hospitality, seeking to take the next career step as a service manager, senior executive, service advisor, or floor supervisor in the automobile industry. Dynamic professional with extensive experience at Maa Banjari Automobile, excelling in SAP management and team supervision. Proven track record in enhancing workshop performance and customer satisfaction through effective communication and problem-solving. Successfully implemented strategies that improved operational efficiency while maintaining budget constraints. Committed to driving revenue growth and fostering a collaborative work environment.

Overview

7
7
years of professional experience

Work History

Assistant Workshop Manager

Maa Banjari Automobile
Raigarh
02.2024 - Current
  • Maintain daily workshop job card opening and closing in SAP.
  • Opening and closing job cards in a timely manner.
  • Update the daily workshop performance and maintain the report.
  • Handle the breakdown team and update the portal and WhatsApp group.
  • Warranty-related case handling and closing job card.
  • Support parts related to customer needs.
  • Kept workshop operations in line with budget limitations and schedule demands.
  • Delegated work to staff, setting priorities and goals.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Resolved conflicts between employees related to job duties or responsibilities.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Recruited qualified personnel when required by the organization's needs.
  • Supervised use, maintenance and replacement of workshop tools, equipment and materials.

Service Advisor

AML Business Solution Raigarh
Raigarh
03.2022 - 01.2024
  • Taking the vehicle in due to a noted customer voice-related issue and finding additional work in the vehicle, then informing the customer for a final work estimate for work approval.
  • Opening a job card in SAP according to the AMC/warranty during the customer voice and vehicle schedule service.
  • Billing and closing job card.
  • Informed customers for vehicle schedule service timely.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Collected deposits or payments and arranged for billing.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Oversaw warranty counseling process to manage expense controls.

Fleet Manager

MR Garage Technology Pvt. Ltd.
Talchar
02.2021 - 02.2022
  • Managed daily operations of the fleet department including staffing, scheduling and performance management.
  • Examined expenditures to develop plans and budgets for increasing profits or improving services.
  • Monitored product import or export processes to verify compliance with regulatory or legal requirements.
  • Researched new technologies such as GPS tracking systems to determine cost-effectiveness in improving fleet operations.
  • Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
  • Supervised driver information, including estimated time of arrival and planned time of arrival, which helped in all delivery scheduling.
  • Managed vendor relationships for vehicle procurement, maintenance, and repair services, negotiating contracts to secure favorable terms.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.

Service Technician

VE Commercial Vehicle Ltd.
Rourkela
04.2019 - 01.2021
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Disassembled dysfunctional machinery to perform root cause analysis and repairs.
  • Engine, gearbox, and differential service and repair.
  • Conducted service appointments to diagnose and fix problems.
  • Replaced worn or damaged parts with OEM replacements as necessary.
  • Logged services performed in service ticket system.
  • Greased mechanical parts with lubrication to achieve smooth and regular functionality.
  • Troubleshot electrical circuits using schematics and diagrams.
  • Diagnosed problems and determined solutions for various customer issues.

Technician

Tata Motors
Raipur
05.2018 - 03.2019
  • Tested and finding vehicle fault and inform to supervisor for customer work approval.
  • Using diagnostic tools to detect vehicle diagnostic-related issues and restore the vehicle.
  • Repaired and serviced the vehicle due to a work order by the supervisor.
  • Replaced failed parts and installed the repair kit.

Education

Bachelor of Science - Mechanical Engineering

Chhattisgarh Swami Vivekanand Technical University
Bhilai
02-2018

Skills

  • SAP management
  • Job card processing
  • Warranty handling
  • Team supervision
  • Workshop scheduling
  • Customer service
  • Performance reporting
  • Parts management
  • Diagnostic troubleshooting
  • Vehicle inspection
  • Employee training
  • Effective communication
  • Scheduling and planning
  • Repairs
  • Job scheduling
  • Maintenance management
  • Workshop supervision
  • Health and safety
  • Sales oversight
  • Marketing strategies
  • Supervision and training
  • Revenue generation
  • Advertising campaign development
  • Problem-solving abilities
  • Performance improvement

Languages

Hindi
First Language
English
Intermediate (B1)
B1

References

References available upon request.

Timeline

Assistant Workshop Manager

Maa Banjari Automobile
02.2024 - Current

Service Advisor

AML Business Solution Raigarh
03.2022 - 01.2024

Fleet Manager

MR Garage Technology Pvt. Ltd.
02.2021 - 02.2022

Service Technician

VE Commercial Vehicle Ltd.
04.2019 - 01.2021

Technician

Tata Motors
05.2018 - 03.2019

Bachelor of Science - Mechanical Engineering

Chhattisgarh Swami Vivekanand Technical University

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