Pawan Prajapati
gwalior
Summary
Dynamic supervisor with over 8 years of experience in operations management. Skilled in customer relationship management and time management, dedicated to training teams and optimizing workflows to achieve strategic business objectives. Experienced supervisor recognized for strong leadership and conflict resolution abilities. Proven success in managing workflows and enhancing customer interactions, ready to leverage expertise in SAP system operations to support organizational goals. Motivated leader with extensive experience in managing workshop operations and staff. Known for strong task delegation and conflict resolution skills, ensuring quality standards are met while supporting project planning and performance monitoring for continuous improvement. Detail-oriented Assistant Workshop Manager known for strong time management and performance monitoring skills. Has successfully coordinated project timelines and resources while maintaining excellent vendor relationships. Ready to enhance operational effectiveness and customer experience.
Overview
12
12
years of professional experience
Work History
Assistant Workshop Manager
Satyam Solution Limited
Gwalior
04.2025 - Current
- Assisted in managing daily workshop operations and staff scheduling.
- Supported project planning by organizing resources and timelines effectively.
- Monitored workshop performance to identify areas for process improvement.
- Communicated regularly with senior management regarding progress reports, cost control measures.
- Worked closely with vendors to secure best pricing for materials needed in the shop.
- Provided technical advice, support and training for staff members on proper use of tools and equipment.
- Monitored work performance to ensure quality standards were met according to company guidelines.
Service Advisor
Satyam Solution Limited
Gwalior
04.2021 - 03.2025
- Updated customers on service progress to ensure transparency and satisfaction.
- Collaborated with technicians to ensure accurate diagnoses and service recommendations.
- Promptly responded to customer inquiries via phone, email or in person.
- Delivered precise estimates of repair costs, labor times, and parts prices to enhance customer understanding.
- Addressed customer complaints efficiently and courteously to maintain positive relationships.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Floor Supervisor
Satyam Solution Limited
Gwalior
01.2018 - 03.2021
- Coordinated team schedules to optimize workflow and coverage.
- Resolved customer inquiries promptly to ensure satisfaction and retention.
- Ensured cleanliness and safety standards were upheld throughout the facility.
- Maintained a clean, organized, and safe work environment at all times.
- Performed daily opening and closing procedures according to established guidelines.
Body Shop Advisor
HI- tech Solution
Gwalior
01.2016 - 12.2017
- Advised customers on optimal repair options and services, enhancing their understanding of choices.
- Coordinated with technicians to ensure timely vehicle repairs, contributing to customer satisfaction and retention.
Electrical Contractor
MPEB
Gwalior
10.2015 - 12.2016
- Installed electrical systems in residential and commercial buildings.
- Collaborated with clients to assess project requirements and timelines.
Electrical Supervisor
Jyoti Structures Limited
Morena
01.2014 - 10.2015
- Supervised electrical installation projects in compliance with safety regulations.
- Coordinated with project teams to ensure timely completion of electrical tasks.
- Managed daily operations of electrical maintenance and troubleshooting activities.
Education
Some College (No Degree) -
Sweet Us Public Convent School
GwaliorSkills
- Workshop Operations management
- Task delegation
- Customer relationship management
- Conflict resolution
- Time management
- SAP System Operations
- Vendor negotiation
- Decision-making
Accomplishments
- Service Advisor of the Year
- Ashok Leyland Best Technical Skills Award
Timeline
Assistant Workshop Manager
Satyam Solution Limited
04.2025 - Current
Service Advisor
Satyam Solution Limited
04.2021 - 03.2025
Floor Supervisor
Satyam Solution Limited
01.2018 - 03.2021
Body Shop Advisor
HI- tech Solution
01.2016 - 12.2017
Electrical Contractor
MPEB
10.2015 - 12.2016
Electrical Supervisor
Jyoti Structures Limited
01.2014 - 10.2015
Some College (No Degree) -
Sweet Us Public Convent School