Mahendra Chaudhary
Mount Abu
Summary
Dynamic Senior Sales Manager with a proven track record at The St. Regis Goa Resort, driving revenue growth through innovative sales strategies and exceptional customer relationship management. Recognized for achieving a remarkable 62.7% increase in wedding segment revenue, showcasing strong negotiation expertise and a commitment to excellence in sales process management.
Overview
10
10
years of professional experience
Work History
Senior Sales Manager
The St. Regis Goa Resort
Goa
10.2024 - Current
- Oversaw corporate segment of resort, driving strategic growth initiatives.
- Developed and executed effective sales strategies to meet revenue targets.
- Led sales team in achieving quarterly revenue goals through meticulous planning.
- Conducted weekly performance meetings with sales team to align on objectives.
- Analyzed market trends to uncover new business opportunities and customer demands.
- Researched competitors and monitored market conditions to preempt challenges.
- Managed all facets of sales process, from lead generation to deal closure.
- Recognized as LinkedIn Sales Navigator Champion for exceptional sales acumen.
Sales Manager
The St. Regis Goa Resort
Goa
06.2023 - 09.2024
- Led conversion initiatives at resort and arranged successful events.
- Managed wedding and social portfolio, achieving highest wedding closure of INR 5 crore in 2024.
- Drove revenue growth of 62.7% in wedding segment compared to prior years.
- Exceeded budgeted revenues by 197%, closing 32 weddings within 67 days despite limited dates.
Restaurant Manager
The St. Regis Goa Resort
Goa
10.2022 - 05.2023
- Oversaw transition of All Day Dining from Leela Goa to St. Regis Goa Resort.
- Championed POS system implementation for enhanced operational efficiency.
- Managed multiple outlets during reopening, ensuring seamless service delivery.
- Assisted Food & Beverage team in executing successful reopening strategies.
Restaurant Manager
The St. Regis Goa Resort
Goa
11.2021 - 05.2023
- Achieved recognition as Best Performing outlet of Resort 2022.
- Received Times Hospitality Icons Award in 2021 for outstanding service.
- Secured Times Food & Night Life Award in 2022 for exceptional culinary experiences.
- Managed operations of Italian Specialty Restaurant, ensuring high standards of quality.
Assistant Restaurant Manager
Conrad Pune
Pune
01.2020 - 10.2021
- Managed F&B sales operations, achieving revenue targets in absence of sales manager.
- Supervised daily restaurant functions, ensuring adherence to high service standards.
- Trained and mentored staff on customer service protocols, enhancing guest interactions.
- Managed inventory and ordered supplies to maintain kitchen efficiency.
- Coordinated staff schedules to maximize productivity and operational flow.
- Contributed ideas for improving environmental procedures within hotel operations.
- Resolved customer complaints, fostering a positive dining experience.
- Promoted Hilton services and facilities to guests and suppliers effectively.
Assistant Restaurant Manager
DoubleTree by Hilton Goa
Goa
02.2019 - 01.2020
- Managed food and beverage outlets to uphold Hilton brand standards consistently.
- Controlled customer flow and interactions between front and back-of-house during service.
- Maximized sales opportunities through effective coaching of team members.
- Safeguarded operational quality for internal and external audits.
- Assured success of all banquet events through meticulous planning.
- Developed budgets, forecasted revenues, and implemented cost control measures.
India Management Trainee
DoubleTree by Hilton Goa
Goa
02.2018 - 01.2019
- Completed 12 Months focused training in Food & Beverage department and the ancillary departments to understand the overall operations.
- Responsible for managing the overall Food & Beverage operations of the Hotel in the absence of the F&B Manager.
- Completed a project on increasing the social media visibility of the outlets which helped in increasing the foot falls of the walk-in guest to the outlets.
- Experience & Excel Phase 2 & 3
India & South East Asia Management Trainee
Conrad Maldives Rangali Island
08.2017 - 01.2018
- Received an overseas cross-exposure to a second hotel for 6 months in another property.
- Understand the fundamentals of overall hotel operations including all the front of the house and back of the house departments.
- Engage with a senior hotel leader as mentor throughout the program.
- Develop management capabilities through structured on-the-job, virtual and residential learning programs.
- Explore Phase-1
Student Internship
Taj Lands’ End-Mumbai
Mumbai
06.2015 - 10.2015
- Completed 17 weeks industrial training in all the operational departments.
- Worked as an opening team member for Chinese specialty Restaurant for two months.
Education
B.Sc. - Hospitality and Hotel Administration
IHM Mumbai
Mumbai, India01.2017
H.S.C -
St. John’s School
Abu Road, India01.2014
S.S.C -
St. Joseph’s School
Mount Abu, India01.2012
Skills
- Sales strategy
- Revenue forecasting
- Market analysis
- Customer relationship management
- Lead generation
- Sales process management
- Key account development
- Negotiation expertise
- Sales closing techniques
Accomplishments
- 2024 APEC top performer - Marriott International
- International Hospitality Day Award, 2021, by the International Council, London, and IIHM for the exemplary contribution at Conrad Pune
- Team Leader of the Month at Conrad Pune Feb 2021.
- During the pandemic, I have been a part of establishing the Takeaway and Delivery Platform #Conrad Culinary at Conrad Pune, which helped in generating the highest revenue contribution across all Hilton Hotels in India during 2020
- Completed India and Southeast Asia Management Training 2019
- Completed a business project on establishing the social media presence of outlets as part of management training
- Elevate 2: Advanced Skills for Managers at DoubleTree by Hilton, Goa
- Elevate 1: Critical Skills for Managers, Conrad Maldives Rangali Island
- Employee of the Month, November 2018, DoubleTree by Hilton, Goa
- Excellence Award for the opening of Ming Yang Restaurant, Taj Land's End, Mumbai, 2015
References
References available upon request.
Timeline
Senior Sales Manager
The St. Regis Goa Resort
10.2024 - Current
Sales Manager
The St. Regis Goa Resort
06.2023 - 09.2024
Restaurant Manager
The St. Regis Goa Resort
10.2022 - 05.2023
Restaurant Manager
The St. Regis Goa Resort
11.2021 - 05.2023
Assistant Restaurant Manager
Conrad Pune
01.2020 - 10.2021
Assistant Restaurant Manager
DoubleTree by Hilton Goa
02.2019 - 01.2020
India Management Trainee
DoubleTree by Hilton Goa
02.2018 - 01.2019
India & South East Asia Management Trainee
Conrad Maldives Rangali Island
08.2017 - 01.2018
Student Internship
Taj Lands’ End-Mumbai
06.2015 - 10.2015
B.Sc. - Hospitality and Hotel Administration
IHM Mumbai
H.S.C -
St. John’s School
S.S.C -
St. Joseph’s School
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