Mahendra K

Yard Management

• In-charge of day-to-day yard Operation

• To review KPI along with Facility in charge

• To coordinate with customer on daily operations

Quality Assurance

• Top ensure Quality is being maintained at business location as per NYK / Customer Global Standard

• To review and adhere SOPs

• To ensure Kaizen activities in line with NYK’s Global standard Manpower Management

• To coordinate for manpower planning and socialization activities in the division

• To organize training and development for employees for enhancing their technical and soft skills

Administrative Management

• To coordinate with Admin and HR personnel for smooth running of operations

• To prepare and maintain monthly MIS reports

• Gemba member productivity and retention

• Controlling absenteeism

• Crisis handling – Yard stock overflowing

• Responsibility to clear the backlog end of the shift

Most Frequent Contacts

• Vehicle Logistics Team

• Transporters

• Manpower supplier

• PORT operations Team

Nature or Purpose

• Process Update and Reports

• Coordination for dispatch priority

• Coordination for manpower deployment

· Time & leave management of Staff, Handling Insurance business, Registration of cars, Accessories, business Stockyard coordination, Coordination with Govt. agencies, Civil maintenance etc.

· Answer customer inquiries about products.

· Deliver presentations to fellow sales representatives every time new products are introduced.

· Develop strategies to increase team sales rates and share strategies with teammates. Efforts have led to eventual profit growth over past three years.

· Have earned ALPHA BAND for NEXA Shivamogga Central for three consecutive years

• Supervised work of contracted employees to deliver work on schedulPrepared range of written communications, documents and reports.

· Prepared timely and accurate financial reporting and analysis.

• Prepared orders to deliver excellent presentation and quality standards.
• Handled Operations of 108 Ambulances in the assigned district (CKM, SMG & HSN) & provided leadership to 140 to 160 employees in the area of operations
• Responsible for partner relations, leveraging Govt Relations in the Districts. Adhere to SLAs on conduct of Executive Committee meeting with the District Collector(s), once in every quarter and also represent GVK -EMRI in all review meetings in the District conducted by Govt. Authorities
• Ensure cordial relations with the Media, conduct Press meets periodically and ensure optimal media coverage about 108 services in the assigned area of operations.
• Developed comprehensive plans to conduct EM training programs in the assigned territory
• Identified and developed New Vendors (Fleet, Fuel, Oxygen) in district/ assigned area of operations and effectively manage vendor relations for smooth operations.
• Collaborated with team members to achieve target results.

• Lead a team of customer service staff - field operations (Bangalore, Mumbai, Pune, Delhi, Chennai and Hyderabad)
• Responding to requests for technical assistance in person, via phone, electronically investigating and solving customer’s problems, which may be complex or long-standing problems.
• Provided service support to customers using our organization’s products or services.
• Diagnose and resolve technical hardware and software issues related to Lukup Player
• Conducted regular Formal Service Reviews
• Recorded customer complaints and compliments, assesses the complaints and instigated corrective actions as required
• Track and route problems and requests and document resolutions, Vendor Management, Training staff to deliver a high standard of customer service.
• Repair Process Visual Control, Data recording, Tracking and Analysis
• Led daily operations to achieve key business objectives.

• Supervised a team of customer service staff for South (Bangalore, Chennai and Hyderabad)
• Providing service support to corporate customers using our organization’s products or services
• Communicating with customers by telephone, email and face to face
• Investigating and solving customer’s problems, which may be complex or long-standing problems that have been passed on by customer service assistants
• Register Maintenance - Stock In hand Register (Component & Swap), Account Implant, Delivery Challan Record/Yellow Copy & Warranty/Non Warranty Invoice Record
• Maintaining Physical Stock and Details of New and Faulty Swaps/ Spares for respective service center locations through our TR - Internal Portal.
• Service Payments follow up with respective clients
• Conducting Service Camps for “Category A” clients on quarterly basis.
• Completed “Sales Training” from “Mind smart” Learning Strategies on May 4th 2013.

• Maintenance of all BAN Site’s and Man Sites including OFC Cable related to the Networks
• Installation of Diesel generator & Alternator with all accessories and AMF panel.
  · Testing and commissioning of Diesel generator, alternator and AVR.
• BTS Installation and commissioning.
• Preventive maintenances and minor problem attending in AMF panel.
• Preventive maintenances of Air conditioner, Diesel Generator and Alternator.
• Preventive maintenances of Battery Bank, SMPS, ACDB, DCDB.
• Preventive maintenances of AVR Serve Stabilizer and Voltage rectifier.
• Attending OFC loss and cut that includes CISCO, TRANSPORT and DLC at either customer location or at any other point.
• We Operational Support Engineers are the complete responsible for fiber route maintenance and all the site activities.

• Supervising the production of Fire Alarm Panel and Fire Extinguishers.
• Assembling of Fire Alarm Control Panel with Hooter/Bell.
• Supervising the installation, commissioning and hand-over of both Conventional and Addressable Fire Alarm Control panels with necessary smoke/heat detectors, call points, siren/bell and end of line resistor.
• Handling skilled manpower and administration of project.
• We have provided on-site fire awareness seminars and demonstration.
• Provided Annual Maintenance Contract (AMC) for the Customers.

• Supervising all the installation & maintenance of CCTV with DVR card to those used for surveillance in areas that may need monitoring such as banks, collages, research Centre, jeweler shop etc..
• Installations of Biometric finger printer reader embedded web server, support via browser to inquire data at local or remote.
• Installations of Attendance access control system with access cards registrations of all the employees and admin
• Analysis of daily requirement and coordinating with workers and team members
• Preparing reports on daily basis to ensure progress in the work location.
• Provided Annual Maintenance Contract (AMC) for the Customers.