Mahesh Bhaskarpandit

Solution focused, passionate, committed and outcome-driven leader with more than three decades of IT/Software industry experience, with proven track record of forming, developing new teams - driving product quality, customer satisfaction, and employee productivity. Adept at strategizing the teams in alignment with organizational needs. Experienced in overseeing multiple leadership initiatives for improvements of product, processes, employee up-leveling. Successful implementation of strategies that resulted in product quality improvement - reduction of bugs by 40%, reduction in Time To Resolution by 50% (through effective tooling, automation), increase in customer satisfaction (CSAT)

• Senior Manager, Citrix Systems, 01/2008, present, As part of the NetScaler product group, over the last 10+ years, I have been playing a significant part in the success of the product and the company, with various roles., NetScaler Application Delivery Controller provides web application acceleration and advanced layer 4-7 traffic management, that includes layer 4 load balancing and layer 7 content switching., Led teams that implemented enhancements within Load Balancing , SSL features and other modules of the NetScaler product, thereby contributing to the increased market share of the product, Machine Learning/Analytics – Actively involved in implementation of machine learning use cases, Instrumental in building a new team both in US and in Bangalore offshore development centre to address the serviceability enhancements and customer requirements. Contributed significantly to the overall quality of the product with serviceability and diagnosability aspects., Represented NetScaler engineering in many customer calls, Implemented significant changes in the engineering processes that lead to improvement in metrics of, Generated significant cost savings for the company by driving the Field Replaceable Unit (FRU) process to selectively replace the individual components of NetScaler products on demand. Interacted with various cross functional teams to collaborate on the processes to be followed for this effort.
• Project Management, Sun Microsystems, 07/2003, 12/2007, Developed and implemented innovative and creative processes and techniques to quickly reduce customer products issues, restoring business operations, and avoiding downtime. Led teams, leveraging cross functional resources, working with product and program management and engineering teams across the company. Resolved customer reported escalations. Liaised with product engineering, sales, services and third party personnel as required ensuring problem resolution. Represented the business unit in customer's mission critical technical issues associated with significant business impact., Initiated and implemented enhancements in Ethernet Drivers and modules in TCP/IP, restoring business operations at customer sites that resulted in dramatic cost savings across customer segments., Conferred with engineering staff to consult on specifications related to the interface between hardware and software, identifying and resolving operational and performance requirements of overall system before product introduction, generating a 30% cost savings., Led change in maintenance processes and troubleshooting techniques – proactively providing technical analysis on complex issues across the entire division., Provided technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process.
• Senior Software Engineer, Finisar Corporation, 08/2000, 07/2003, Collaborated in the design, implementation, and enhancement of a distributed LAN / SAN network analyzer and monitoring tool for 10/100 and 1 Gigabit Ethernet networks – generating rapid sales growth after its release. Wrote a low-level interface for interfacing a high-level application with hardware modules using the PCI based device driver. Developed embedded code to enhance product features that led to an increase in product sales., Designed and implemented a customized transport layer to transfer real-time data from the SAN analyzer to various clients’ networks as well as supported both auto-discovery for analyzer boxes and remote management of applications that resulted in increase revenues., Conducted server performance analysis that resulted in improving network performance by redesigning server tasks on VxWorks.
• Technical Lead/Senior Software Engineer, Digital Microwave Corporation, 11/1998, 08/2000, Developed SNMP-based management software application for microwave radios that produced positive revenue growth after its release. Designed and implemented a network management application called ProVision that was used for deployment along with the microwave radios. Planned and modified product configurations to meet customer needs. Conferred with customers and other software engineers to assess equipment needs to determine system requirements. Prepared and delivered technical presentations that explain products or services to customers and prospective customers.
• Manager/Senior Software Engineer, Wipro Systems, 07/1990, 10/1998, From 1990 – 1997, worked as a manager for Wipro Systems and as a senior engineer, leading a team of over 10 engineers to support a product (ptx/ESBM) that completely automated the backup of Unix file systems for media libraries – streamlining offshore operations and reducing costs to the company., Worked as Software Developer for several large telecommunication companies (Hewlett-Packard, Sequent etc) with significant contributions:, Enhanced a LAN protocol analyzer for an Internet Advisor to include support for AppleTalk stack of protocols and for Banyan vines and OSI stacks., Developed a bit error rate application that measured the analog noise on a digital circuit., Was involved in development of a feature called simulation, wherein the analyzer can enter the network as a DCE or DTE and can exercise the network with known data. The emulators were developed for Frame Relay, Bit Oriented Protocols (BOP) and X.25. Wrote an application to decode layer 2 & 3 packets of X.25., Established and led a team to successfully complete an offshore project in India for HP and Sequent that generated over a quarter of a million dollars in cost savings and increase revenue for Wipro.

• Active member and President of Citrix Orators Toastmasters Club (Have been mentoring many members in the club to improve the presentation and communication skills).
• Presented guest lectures on various topics of interest to students (in BMS, PESIT etc)
• Active volunteer in annual events of TiE – The Indus Entrepreneurs (TiECON) and SIPA – Silicon Valley Indian Professionals Association (SIPACON)

• Toastmasters