Rahul Singh
Senior Technical Support Engineer
Mumbai
Summary
Network Engineer with over 7 years of comprehensive experience, specializing in Load Balancer, Web App Firewall, Wireless Networking and Enterprise Technical Assistance.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
Senior Technical Support Engg. (NetScaler and ADM)
Cloud Software Group (earlier Citrix Systems)
Bengaluru
2022.04 - Current
- Provide enterprise level support for all NetScaler technologies including Load Balancing, High Availability, GSLB, SSL offloading, Certificates, SSL VPN, StoreFront
- Troubleshoot issues related to Authentication type like LDAP, Radius, SAML
- Configuration and troubleshooting of Clustering and High Availability Surge Protection, Priority Queuing and DoS etc
- Depending on customer requirement configure CS server, authentication, NetScaler Gateway configuration in different modes like ICA proxy, CVPN and FullVPN, EPA scan etc.
- Created detailed knowledge base articles to facilitate self-service support options for customers, reducing incoming ticket volumes
- Served as an escalation point for high-priority cases, ensuring timely resolutions and maintaining strong relationships with key clients
Senior Network Engineer (Wireless and ClearPass)
CSS Corp
Chennai
2019.11 - 2022.04
- Provide Level-2 technical support for enterprise customers of Alcatel-Lucent for any escalations and queries related to Aruba & Al Wireless Controllers, Access Points, Network Management Systems, and Network Access Controller-Aruba ClearPass
- Assisting customers to deploy better indoor/outdoor (including Bridge and Mesh) solutions by leveraging Alcatel/Aruba best practices to minimize operational hurdles
- Replicate the issues reported by customers in LAB environment and work with R&D team to identify root cause and fix issue
- Contribute to the knowledge base.
Network/Technical Support Engineer (Wireless and RnS)
Ubiquiti Technical Services Pvt. Ltd.
Mumbai
2017.07 - 2019.11
- Coordinate with Customers/Engineers and aid with various Wireless Network setup over chat and email
- Provide support on UniFi routers/switches/Access Points design and configuration to meet network demand
- Work on escalated cases and help Customers with troubleshooting steps
- Configure and troubleshoot: VLAN, DNS, DHCP, NAT and Routing
- Good Understanding of Routing protocols OSPF and BGP
- Assist Customers with WAN/LAN firewall rules and IPSec VPN setup.
Post Processing Engineer
Vedang Cellular Services Pvt. Ltd.
Mumbai
2017.01 - 2017.06
- Analyze drive test Log files, identifying coverage & quality issues and recommend appropriate solutions to meet the agreed KPI thresholds
- Identify interference and other critical performance issues in the network and recommend with appropriate solutions
- Hands-on experience in 2G/3G/LTE drive test & post processing tools.
- Improved team productivity by providing technical guidance and mentoring junior engineers
RF Drive Test Engineer
Vedang Cellular Services Pvt. Ltd.
Mumbai
2010.09 - 2012.05
- Conducted Drive Test (For Bharti - Nokia projects, ETISALAT and TTML )
- Supported troubleshooting efforts during outages or network degradation events, quickly identifying root causes and implementing corrective actions.
Education
BE - Electronics and Telecommunication
Mumbai University
Ratnagiri, Maharashtra 2006.06 - 2010.09
Qualified Gate -
GATE
Mumbai, Maharashtra 2013.06 - 2014.03
M-tech - Communication Engineering
VIT University
Vellore 2014.06 - 2016.07
Skills
Adept understanding of Protocols like TCP, HTTP, SSL, FTP, DNS.undefined
Certificates Trainings
- Citrix Certified Associate: CCA-AppDS
- AWS Cloud Practitioner
- UEWA (Aug-2017) certified
- ACFE (Wireless) Certified
- ACFE (ClearPass) Certified
- Good Knowledge on CCNA R&S
Disclaimer
I hereby declare that the information provided by me is true to the best of my knowledge.
Timeline
Senior Technical Support Engg. (NetScaler and ADM)
Cloud Software Group (earlier Citrix Systems)
2022.04 - Current
Senior Network Engineer (Wireless and ClearPass)
CSS Corp
2019.11 - 2022.04
Network/Technical Support Engineer (Wireless and RnS)
Ubiquiti Technical Services Pvt. Ltd.
2017.07 - 2019.11
Post Processing Engineer
Vedang Cellular Services Pvt. Ltd.
2017.01 - 2017.06
M-tech - Communication Engineering
VIT University
2014.06 - 2016.07
Qualified Gate -
GATE
2013.06 - 2014.03
RF Drive Test Engineer
Vedang Cellular Services Pvt. Ltd.
2010.09 - 2012.05
BE - Electronics and Telecommunication
Mumbai University
2006.06 - 2010.09
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