Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Peerzada Khalid Feroz

Priority Technical Support Engineer @ Citrix Systems Inc.
Bengaluru

Summary

A skilled Network Support Engineer with over 2+ years of professional experience.Enthusiastic LEARNER eager to contribute to team success through hardwork, attention to detail and excellent organizational and professional skills. Clear understanding of my subjects and trained in NETWORKING . A proactive, ambitious and responsible individual motivates towards career. I’ve an avid interest in Technology and innovations.

Overview

2
2
years of professional experience
1
1
Certification
2
2
Languages

Work History

Priority Technical Support Engineer

Citrix Inc.
01.2022 - Current
  • Assisting top 10% US based customers in resolving complex Netscaler, Citrix ADM and WAF issues within the established SLAs.
  • I transitioned to the priority team to provide support to Citrix's top-tier customers.
  • Assisting the team in exceeding the 90% CSAT targets during the tenure of the role.
  • Collaborating with the Technical Account Managers and the Citrix Consulting team to drive customer success.
  • Displayed courtesy and strong interpersonal skills with all customer interactions over phone calls and mails.
  • Analyze, troubleshooting and resolve complex issues with strong verbal and negotiation skills.

Education

Bachelor of Science - Electronics And Communications Engineering

Islamic University of Science And Technology
Jammu And Kashmir
04.2001 -

Higher Secondary Education -

Green Valley Educational Institute
Jammu And Kashmir
04.2001 -

Skills

  • OSI Model

    • undefined

    Certification

    Citrix Certified Associate - Application Delivery and Security (CCA - AppDS) (11/2023 - 11/2026)

    Timeline

    Citrix Certified Associate - Application Delivery and Security (CCA - AppDS) (11/2023 - 11/2026)

    11-2024

    Priority Technical Support Engineer

    Citrix Inc.
    01.2022 - Current

    Bachelor of Science - Electronics And Communications Engineering

    Islamic University of Science And Technology
    04.2001 -

    Higher Secondary Education -

    Green Valley Educational Institute
    04.2001 -

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    Peerzada Khalid FerozPriority Technical Support Engineer @ Citrix Systems Inc.