Mahesh Dooguri

• Provide Business support for Item Setup and Maintenance related issues and also Item transactability issues and Supplier Onboarding related issues.
• Playing Key role in supporting the application currently in pilot launch
• Monitor and analyze all the alerts related to the Item and work with respective Engineering teams in case of any issues in orchestration
• Handling escalations and leading the resolution step by communication and coordinating with stake holders and development teams
• Collaborate with different Dev teams and work in order to resolve the item related issues in orchestration.
• Coordinated cross-functional efforts to successfully implement and provide business support.
• Increased first-contact resolution rate for item support issues by 25%, within the first quarter
• Practiced Process documentation for all the bugs and enhancements in a detailed and structured manner
• Proven track record of driving process improvement initiatives to enhance operational efficiency
• Regularly communicated the findings and recommendations to stakeholders through comprehensive reports and presentations, facilitating informed decision - making
• Building reports and dashboards for operational metrics, Identifying issue patterns and taking corrective actions by performing root cause analysis
• Working in project management tools like JIRA and ServiceNow for effective collaboration with the other teams
• Contributing as an Subject Matter Expert for few of the areas such as Supply item and Trade item and contributing to the KPIs (Key performance indicators)

• Responsible to provide Business support for all types of issues related to applications
• Responsible to do the Root cause Analysis, fix Bugs and User Acceptance Testing.
• Responsible for Process Improvements in Applications.
• Help customers whenever they face issues with Banking applications.
• Had direct interaction with the end user.
• Extensive knowledge of Banking operations, product and services

Responsible and provide support for Transactions issues related to Fastag and Toll System issues.

• Received, processed and organized transactional documents and transmitted to clients

• Handled and verified data received by client.

• Understand the functional requirements and gaining knowledge on the product.

• Attending planning meetings and grooming calls for better understanding the requirements and new implementations.

• Document any identified required changes and reporting customers.

• Performing every task given by the team lead and reporting the work by end of the business