Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Rights
Timeline
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Ravi Tankala

Melbourne

Summary

Experienced Quality Assurance Management Professional with over 14 years in the software industry, specializing in Test Automations, Salesforce, API Integrations , Web & Mobile testing. Proven expertise in directing quality programs that reduce defects and enhance productivity. Proficient in developing test strategies and operational procedures to support the release of business applications across geographically dispersed teams. Strong ability to lead cross-functional teams and integrate third-party software, utilizing excellent communication skills. Dedicated professional bringing several years of experience and diligence to handle needs of large and complex products. Solid history in both manual and automated testing. Seek to apply expertise to growth-oriented, dynamic position.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior QA Lead - Manual & Automation

Foxtel Group & TCS
Melbourne
10.2019 - Current
  • Played a key role in leading QA teams in launching Product Hubbl (the Australian video-on-demand streaming company).
  • Worked on the QA tool stack that involves Salesforce Cloud platforms (CRM), Zuora, and integration REST APIs using Postman. Also, automations include Playwright, JavaScript, Visual Studio Code, Node.js, and CI/CD: GitHub/ArgoCD.
  • Experience in both manual and automated testing methodologies.
  • Handled complete test workstream activities, including different testing phases: integration testing, system integration, and user acceptance testing.
  • Guided test preparation phases by creating execution plans, defect tracking workflows, and resource calculations.
  • Led all aspects of testing activities in complex development projects, which involve functional, regression, and exploratory testing.
  • Conducted estimation and planning of test projects to ensure alignment with the project plan.
  • Implemented improvements to the global QA process, ensuring consistency with established project management methodologies.
  • Guided the QA team to ensure quality assurance in all software development processes, and the shift-left approach.
  • Experience in working with external vendors ex- commwealth bank(BPOINT), Amodcs( Kenan, MarketOne integrations), Netflix, Disney+, Paramount, HBO, Comcast etc.
  • Reported issues to management promptly, while keeping them informed.
  • Oversaw and assessed team members' performance to maintain optimal levels.
  • Conducted post-implementation reviews to enhance learning and processes.
  • Worked with off-site teams to complete timely tests, and facilitate smooth product releases.
  • Developed and implemented an automation strategy for multiple business units.
  • Created test plans, test strategies, and detailed documentation of automated processes and procedures.
  • Experience E2E testing involves web, mobile, API, CRM (e.g., Salesforce), billing and customer engagement platforms such as Zuora, Kenan, Braze and Adobe.
  • Collaborated with cross-functional teams to prioritize tasks and address issues for successful project delivery.
  • Evaluated team documents regularly, performing RCA on end-user bugs to enhance quality.
  • Recruited, led, and mentored a high-performing team of technical Quality Engineers and manual testers.
  • Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.

QA Lead

Foxtel Management Pty Ltd & TCS
Melbourne
05.2016 - 09.2019
  • Involved in designing and executing test plans, scenarios, scripts, and procedures.
  • Leading the QA teams on multiple initiatives involves the technology Kenan Billing, web/API/mobile apps, API integrations (Mulesoft Platform), SOAP UI, and Automations involve the Spock Framework, Groovy, Maven, Git, and Jenkins.
  • Involved in developing and maintaining quality assurance metrics.
  • Coordinated test execution with project management, development, lines of business, vendors, and other internal departments.
  • Assisted the Test Manager with testing assignments and reporting to client management.
  • Managed and led end-to-end system integration testing (SIT), load testing, and UAT testing of a complex enterprise software development using a combination of Agile and iterative methodologies.
  • Worked with various internal and external partners and managers to define best solutions for data analysis and clean-up approach.
  • Involved in test automation strategy development for functional, regression, and load/performance testing.
  • Acted as a mentor for test practice team members and provided performance feedback.
  • Identified and designed new solution offerings (process, methodology, tool, etc.).
  • Presented weekly reports on project status.

Senior QA Automation

Foxtel Management Pty Ltd & TCS
Melbourne
05.2013 - 04.2016
  • Involved in configuring and executing automated test plans, including data-driven and UI testing.
  • Worked on the automation tools, which involve Tosca, the Robotic Framework, PyCharm IDE, and Python.
  • Coordinated the setup and management of the test environment(s).
  • Played a key role in enhancing the 'best of breed' framework, harness, for automation testing.
  • Involved in execution, failure investigation, and reporting on the success of automated and manual tests as part of an Agile development lifecycle.
  • Maintained the test automation framework, constantly increased testing coverage, and automated testing coverage.
  • Worked closely with engineers to develop test harness software (e.g., scripts, programs), and utilize automated testing tools.
  • Utilized mechanisms for quality tracking and continuous process improvement.
  • Involved in improving automated test suites up to date for business needs.

QA Analyst

British Sky Broadcasting & TCS
Hyderabad
01.2009 - 04.2013
  • Involved in developing test plans and incorporating them into the software testing process.
  • Created manual test scripts for testing the application across different testing cycles.
  • Involved in the execution and maintenance of these test scripts, so that they are reused across multiple projects.
  • Interacted with a team of both onshore and offshore test analysts, product managers, and developers within the scrum, as well as across scrums.
  • Communicated efficiently with the onsite team (verbal and written).
  • Achieved delivery of core/customized products in accordance with agreed schedules, procedures, and standards.

Education

Batcheler of Technology - Electronics and communication

AN University
Guntur, India

Skills

  • Salesforce CRM - Sales/Service/Marketing Cloud
  • Testing: Web/API/Mobile Apps
  • REST API
  • Kenan FX, Billing
  • Zuora Billing
  • Shell scripting
  • Python
  • Playwright
  • TypeScript
  • Nodejs
  • JavaScript
  • SQL
  • PL/SQL
  • XML
  • WSDL
  • Groovy
  • Java
  • TOAD/SQL Developer
  • Microsoft SQL Server Management Studio
  • Jira
  • Confluence
  • GitHub
  • Maven
  • SOAP UI
  • Postman
  • Swagger
  • Jenkins
  • Argo CD
  • ServiceNow
  • Mulesoft
  • Salesforce – Vlocity
  • Chordiant CRM
  • VMware
  • Visual Studio Code
  • PyCharm
  • IntelliJ
  • Offset Explorer
  • AWS Kinesis
  • Offset Explorer (Kafka)
  • New Relic
  • Kibana
  • Splunk
  • AWS CloudWatch
  • Grafana
  • QTest
  • HP QC
  • TestRail
  • Allure
  • Docker
  • ForgeRock
  • Oracle, Microsoft SQL Server, MySQL
  • Tosca
  • Robotic Framework
  • Spock Framework
  • JMeter
  • Testing Methodologies: Agile and Waterfall

Certification

  • Salesforce Certified Agentforce Specialist
  • Salesforce Certified AI Associate
  • Automation Specialist Level 2 for Tricentis Tosca 10.x and 11.x
  • Automation Specialist Level 1 for Tricentis Tosca 10.0
  • Oracle Business Intelligence Foundation 10 Certified Implementation Specialist
  • Oracle Advanced PL/SQL Developer Certified Professional
  • Oracle PL/SQL Developer Certified Associate

Languages

English
Proficient (C2)
C2

Work Rights

Australian citizen

Timeline

Senior QA Lead - Manual & Automation

Foxtel Group & TCS
10.2019 - Current

QA Lead

Foxtel Management Pty Ltd & TCS
05.2016 - 09.2019

Senior QA Automation

Foxtel Management Pty Ltd & TCS
05.2013 - 04.2016

QA Analyst

British Sky Broadcasting & TCS
01.2009 - 04.2013

Batcheler of Technology - Electronics and communication

AN University

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Ravi Tankala