Mahesh Gowda
Bengaluru
Summary
Experienced professional with a strong background in e-commerce and technology support. Demonstrated success in managing teams, exceeding service-level agreements, and providing technical guidance. Skilled in website development, product management, order processing, and customer support within the e-commerce sector. Additionally, proficient in hardware and software troubleshooting as a Desktop Support Engineer. Seeking opportunities to leverage skills, master new technologies, and contribute to the growth of organizations.
Overview
5
5
years of professional experience
Work History
Senior Associate IT
Neometa Lifestyle Studio Pvt Ltd
01.2023 - Current
- Handled full operations across major e-commerce platforms such as Amazon, Myntra, Nykaa, AJIO, Tata CliQ, and Tata Luxury — including catalog uploads, listings, SEO, billing, payments, and return management.
- Managed domains, hosting plans, and email accounts, ensuring smooth digital operations.
- Installed and configured operating systems, software applications, and system upgrades across user machines.
- Maintained an up-to-date inventory of IT assets, including hardware and software resources.
- Collaborated with designers to create visually consistent and brand-aligned website layouts and performed regular content updates.
- Applied knowledge of networking fundamentals (TCP/IP, DNS, DHCP) and performed user account management via Active Directory.
Senior Desktop Support Engineer
2COMS Consulting Pvt. Ltd
02.2022 - 03.2023
- Proficient in using BMC for ticketing and IT Service Management.
- Strong working knowledge of Windows OS, Office 365, and commonly used laptop/user applications.
- Implemented antivirus and security measures to protect systems.
- Experienced in Active Directory for basic user account management and access control.
- Handled system setups, including hardware configuration, software installation, and deployment.
- Applied foundational knowledge of networking (TCP/IP, DNS, DHCP) to support connectivity and troubleshooting.
Desktop Support Engineer
AGS Transact Technologies Ltd
08.2020 - 01.2022
- Implemented antivirus and security protocols to protect systems.
- Monitored network performance and performed preventive maintenance.
- Coordinated with vendors for procurement and invoicing.
- Set up and configured systems, software, and hardware.
- Provided technical support and resolved user issues onsite /remotely.
- Troubleshot printer and network connectivity issues (wired/wireless).
Education
SSLC -
Acharya Guruparampara Vidyalaya
05-2014
Diploma - Mechanical Engineering
Sri Krishna Polytechnic College
05-2018
BCA -
Global Virtual Academy For Education
05-2025
Skills
- E-commerce strategy
- Digital marketing
- Web development
- Vendor coordination
- IT asset management
- Technical support
- Project management
- Client management
- Operating systems
- Domain management
- Facebook advertising
Languages
Kannada (Fluent), English (Fluent), Hindi
Timeline
Senior Associate IT
Neometa Lifestyle Studio Pvt Ltd
01.2023 - Current
Senior Desktop Support Engineer
2COMS Consulting Pvt. Ltd
02.2022 - 03.2023
Desktop Support Engineer
AGS Transact Technologies Ltd
08.2020 - 01.2022
SSLC -
Acharya Guruparampara Vidyalaya
Diploma - Mechanical Engineering
Sri Krishna Polytechnic College
BCA -
Global Virtual Academy For Education
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