Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Mahesh Goyar

Mahesh Goyar

Storage and Backup Administrator
Bengaluru

Summary

Experienced NetApp Storage Engineer with demonstrated history of working in NetApp storage/backup solutions and administration.

Overview

12
12
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Professional Services Engineer III

NetApp India PVT LTD
11.2018 - Current
  • Deploy ,administer and decommissions NetApp storage platforms - Cluster ONTAP 9, StorageGrid and Amazon FSxN.
  • Provision SMB/CIFS shares, NFS exports, iSCSI LUN's and troubleshoot NAS permission, NFS/CIFS authentication authorization issues. Developed skills of solving complex NAS issues with Wireshark trace analysis.
  • Capacity Management, Performance Optimization, ONTAP upgrade planning and execution,Cluster Network Switch upgrades (CN1610, Broadcom BES 53248, CISCO Nexus ), managing and monitoring storage management tools - OnCommand Unified Manager, Cloud Insight, WFA, Dynatrace.
  • Managing backup integration and disaster recovery solution with NetApp technologies Snapmirror, Snapvault. . Enabling Disk to Disk (D2D) backup using NDMP and Net-backup application.
  • Protecting ONTAP NAS data with Rubrik using NetApp StorageGrid or AWS S3 storage.
  • Administration of EMC Isilon storage devices which includes NAS setup and management, configuring local backups, working EMC support to upgrade OneFS and firmware's.

Storage Support Engineer II

Convergys India Services PVT LTD
01.2016 - 11.2018
  • Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions NetApp customers, customer support personnel, and field support staff.
  • Research customer issues in timely manner and follow up directly with customers on recommendations and action plans majorly focused in NAS solutions (NFS and CIFS).
  • Expertise in handling Controller Takeover/Giveback, ONTAP upgrades, Controller Panic scenarios, FRU replacements, Shelf Cabling and core ONTAP issues.
  • Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
  • Streamlined support processes by creating detailed documentation and knowledge base articles for common issues.
  • Conducted regular training sessions for team members to improve overall support quality and efficiency.
  • Developed skills of solving complex NAS issues with Wireshark trace analysis.

Technical Support Agent

Concentrix IBM GPS
08.2012 - 07.2015
  • Explained technical information in clear terms to promote better understanding for non-technical users regarding Virgin Media broadband setup, e-mail configuration and internet security.
  • Improved customer satisfaction by providing timely and efficient technical support to clients.
  • Enhanced communication skills through active listening techniques during customer interactions, resulting in more effective problem-solving abilities.
  • Supported new team members during their onboarding process, sharing best practices and tools for success in role.

Education

Bachelor of Science - Computer Science

Fergusson College
Pune, India
04.2001 -

Skills

Troubleshooting and resolving NAS issues

Active Directory Services, LDAP, DNS, NIS

LINUX Administration

NAS Data backup using Rubrik

Wireshark Trace Analysis

VMware Virtualization

Websites

Certification

[NetApp Certified Data Administrator], [NetAppName]

Timeline

[NetApp Certified Data Administrator], [NetAppName]

06-2024

NetApp Accredited Amazon FSx for NetApp ONTAP Associate

06-2024

Professional Services Engineer III

NetApp India PVT LTD
11.2018 - Current

Storage Support Engineer II

Convergys India Services PVT LTD
01.2016 - 11.2018

Technical Support Agent

Concentrix IBM GPS
08.2012 - 07.2015

Bachelor of Science - Computer Science

Fergusson College
04.2001 -

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Mahesh GoyarStorage and Backup Administrator