Mahesh Gudisetla

Hardware:

1. Knowledge of midrange, high-end HPE ProLiant and blade servers.

2. Upgrade the firmware of various components.

3. Vendor coordination and follow-up with hardware vendors for the troubleshooting and maintenance activities.

4. Knowledge on P2V (Physical to Virtual) and V2P (Virtual to Physical) migration activities.

General Responsibilities:

1. Adhering to SLAs.

2. ITIL processes awareness and adherence to.

3. Handling incidents, service requests, change, and problem tickets (RCA and CAPA).

4. Troubleshooting technical issues.

5. Ensuring that the processes adhere to.

6. Understanding of multiple-geo support environment.

7. Ensure maximum uptime according to the SLA.

8. Applying patches and upgrades to maintain security levels.

9. Assist in the implementation of data center consolidation.

10. Health check-up of Linux servers.

11. Defining parameters and thresholds for server proactive health monitoring.

12. Day-to-day reporting tasks.

13. Vendor coordination and follow-up.

14. Perform H/W and performance monitoring, and implement recommendations.

Operating System:

1. Hands-on experience in Linux (Red Hat) server administration.

2. Hands-on experience in troubleshooting OS-related issues like server performance issues, server down, network issues, filesystem issues, etc.

3. Hands-on experience in OS patching.

4. Configuration and Administration of RHEL 7, RHEL 8, virtual, physical, and cloud servers.

5. Backup and restore of OS (Working knowledge with backup teams using snapshots or BMR).

6. Good knowledge in operating system hardening.

7. Knowledge of system security.

8. Knowledge of device driver installation and configuration.

9. Knowledge of NAS, SAN storage, HBA cards, and multipathing.

10. Understanding of the NFS and troubleshooting of NFS-related issues.

11. Good knowledge of Linux device files and creation.

12. Knowledge of cluster package build, stop, start, failover, failback, and other maintenance activities to build and manage the disaster recovery setup in any one of the cluster technologies.

13. Good knowledge of disaster recovery activities, both failover and failback.

AWS Cloud:

1. Setup/Managing Linux servers on Amazon (EC2, EBS, Security Groups, and IAM).

2. Creating/Managing AMI/Snapshots/Volumes, Upgrade/Downgrade AWS resources (CPU, Memory, EBS).

3. Knowledge in CloudTrail and CloudWatch Services.

4. Managing VPC, subnets; make the connection between different zones: blocking suspicious IP/subnet via ACL.

VMware:

1. Knowledge about upgrading, downgrading memory, and CPU.

2. Good knowledge on creating hard disks.

3. Knowledge of taking snapshot backups (working knowledge with the VMware team).