Summary
Overview
Work History
Education
Accomplishments
Key skills
Timeline
Generic

Mahesh Jagathkari

Hyderabad

Summary

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Overview

9
9
years of professional experience

Work History

Technical Support Analyst

Platinus Technologies
Hyderabad
08.2021 - 03.2024
  • Assist in planning and arranging meetings
  • Interact with various Heads of Department/ Functions to assist in carrying out their requests
  • Working on strategy with the marketing team
  • Scheduled and conducted interviews with shortlisted applicants for IT positions.
  • Coordinated with hiring managers to understand their staffing needs and provided them with appropriate recommendations.
  • Maintained a database of potential IT candidates by sourcing from online job portals, professional networks and other sources.
  • Maintained database of established ongoing outreach efforts for qualified IT candidates to provide proactive approach to recruiting needs.

Process Associate

Wipro Technologies
Hyderabad
03.2018 - 01.2019
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Resolving the issues and quires of customer complaints through phone
  • Greet customer warmly and as certain problems or reason for calling
  • Handle complaints, provide appropriate solutions within the time limits.
  • Maintaining the confidential data of customers
  • Resolving the Network and Technical issues
  • Understanding the customers issues quickly get to the root of their problems

Technical Support Instructor

Mac Robotics
Hyderabad
08.2015 - 01.2018
  • Planning and teaching robotics lessons and labs
  • Grading students and communicating with parents about their projects
  • Explaining about electronic components
  • Taking responsible for preparing lesson plans and educating students at all levels
  • Plan and implement educational activities and events
  • Supervise classes to ensure all students are learning in a safe and productive environment

Education

B COM -

Dr.B.R. Ambedkar Open University
Hyderabad
10-2018

Some College (No Degree) - CSE

CAP Vocational Junior College
Hyderabad
05-2014

SSC -

Z.P High School
Gajularamaram Hyderabad
05-2009

Diploma - Electrical And Electronics Engineering

Samskruti College of Engineering And Technology
Hyderabad

Accomplishments

  • Selected for Dr. Abdul kalam national science fair 2016
  • Appreciations from the customers and clients for performing the activities with 100% without compromising on TAT
  • Appreciations from the customers and clients for performing the activities with 100% without compromising on TAT

Key skills

  • Project status
  • Stake holder relations
  • Resource allocation
  • Cost analyses
  • MS- Excel
  • PPT

Timeline

Technical Support Analyst

Platinus Technologies
08.2021 - 03.2024

Process Associate

Wipro Technologies
03.2018 - 01.2019

Technical Support Instructor

Mac Robotics
08.2015 - 01.2018

B COM -

Dr.B.R. Ambedkar Open University

Some College (No Degree) - CSE

CAP Vocational Junior College

SSC -

Z.P High School

Diploma - Electrical And Electronics Engineering

Samskruti College of Engineering And Technology

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Mahesh Jagathkari