Mahesh Kashyap

• I'm a ServiceNow Developer with around three years of experience, & I desire to take on new challenges.
• I've worked on multiple ITOM/ITSM implementation projects, consisting of Discovery, Integrations, CMDB, and HAM.

Micron | Jan 2025 – Present

• Led end-to-end implementation of Service Mapping for critical applications, including requirements gathering, custom mapping design, and production deployment
• Developed and deployed tag-based custom Service Maps to enhance visibility of application-to-infrastructure dependencies
• Implemented Discovery of Infrastructure CIs, ensuring accurate population and maintenance of CMDB

Truist Insurance Holdings | Apr 2024 – Dec 2024

• Configured and maintained MID Servers to enable Discovery across On-Prem and Azure Cloud environments
• Integrated Intune, SCCM, and JAMF with ServiceNow to automate hardware inventory and asset lifecycle processes
• Designed and implemented CMDB data models, including class structure, relationships, and Health Dashboards to monitor data accuracy
• Deployed Hardware Asset Management (HAM Pro) module, customizing asset workflows and reconciliation rules

ANZ Bank | Nov 2023 – Mar 2024

• Implemented HAM Pro for managing hardware assets across Windows, Mac, and mobile devices
• Integrated Intune, SCCM, and Email data sources using IntegrationHub and custom import sets
• Performed Service Mapping and Infrastructure Discovery to support operational visibility and dependency mapping
• Configured and supported MID Servers and Discovery schedules for targeted subnets

Price Chopper | Feb 2023 – Oct 2023

• Executed CMDB migration from shared to dedicated ServiceNow instance, including data cleansing and normalization
• Implemented HAM Pro with custom asset classes and lifecycle automation
• Integrated Intune and SCCM for dynamic hardware asset ingestion
  Configured MID Servers, credentials, and IP ranges for Discovery

Melissa & Doug | Oct 2022 – Jan 2023

• Developed and implemented CMDB data model, including class hierarchy and Baselining
• Built Health Dashboards for continuous monitoring of CMDB completeness and correctness
• Integrated SFTP, Intune, SCCM, and Azure to centralize asset and configuration data
• Developed Service Catalog items for bulk data upload, including flow design and ACLs
• Designed custom Reports and Dashboards to support ITSM and asset management metrics

• ServiceNow CIS Discovery
• ServiceNow CIS Hardware Asset Management
• ServiceNow CIS ITSM
• ServiceNow CAD
• ServiceNow CSA
• ServiceNow Micro-Certified: Flow Designer
• ServiceNow Micro-Certified: Performance Analytics
• ServiceNow Micro-Certified: Configure CMDB
• ITIL v4 Foundation