Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Shreyas Nayak

Summary

Certified ServiceNow Developer with 4 years of IT experience, including 3.5 years specializing in ServiceNow. Experience in configuring, customizing, and implementing ServiceNow solutions to streamline business processes. Experienced in development, configuration/customization, testing, root cause analysis (RCA), defect resolution, and solution deployment. Experienced in working with various ServiceNow modules. Strong problem-solving and communication skills, with a proven track record of collaborating with stakeholders to gather requirements and translate business needs into effective technical solutions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

ServiceNow Platform Analyst

NewRocket
12.2023 - Current
  • Involved in Upgrade and Cloning activities.
  • Worked as Remote Services Consultant for ServiceNow Impact team and delivered accelerators on JumpStart Your Upgrade(JYU) and Health Assessment.
  • CMDB Monitoring and Management.
  • Worked on Enhancements and resolved issues in ITSM Module.
  • Worked on Service Catalog.
  • Created HR services, HR reports/dashboards and worked on enhancements/ issues related to LifeCycle Events.
  • Have experience in working on Domain-separated instance.
  • Creation of Record Producers & Inbound actions to create Customer Service Cases.
  • Worked on issues and enhanced the functionality of case table by adding new fields, scripts,reports, ACLs, notifications etc.
  • Built reports and dashboards and utilized Performance Analytics.
  • Provided support to customers, resolving issues/ inquiries and ensuring a high level of customer satisfaction.

Associate IT Consultant

ITC Infotech
01.2021 - 11.2023
  • Development and Enhancement of ITSM modules like Incident, Problem, Change, Request Management etc.
  • Created multiple Catalog items, Record producers and Order guides as per the requirements.
  • Worked on Client-side scripting like UI policy, Client scripts etc.
  • Worked on Server-side scripting like Business rule, Script include, ACL, Fix scripts, Scheduled jobs etc.
  • Worked on Workflows and Flow designer.
  • Creation and Configuration of SLA, Notifications and Inbound actions.
  • Worked on REST and SOAP APIs.
  • Created HR Services, Record Producers & inbound actions for HR case creation.
  • Imported data using import sets and transform maps.
  • Created Reports and Dashboards.
  • Gathered requirements from stakeholders/SMEs and converted them into actionable solutions.
  • Involved in Requirement gathering, demonstration and performed E2E testing in presence of the client.
  • Provided production support for SQL databases, monitoring performance, troubleshooting queries, and resolving database-related issues to ensure system reliability and optimal performance.

Education

B.E. - Computer Science Engineering

SDM College of Engineering And Technology
Dharwad
08-2020

Skills

  • ServiceNow
  • Upgrade, Cloning
  • Server-side and Client-side Scripting
  • Platform Analytics
  • ITSM
  • Domain Separation
  • HRSD
  • Reporting
  • CSM
  • HTML
  • CMDB
  • SQL
  • REST,SOAP API
  • Platform Administration and Development
  • Javascript

Certification

  • ServiceNow Certified Implementation Specialist – Human Resources, 01/2024
  • Certified Implementation Specialist – Discovery, 07/2024
  • ServiceNow Certified Application Developer (CAD), 08/2023
  • ServiceNow Certified System Administrator (CSA), 08/2021
  • Micro-Certification - Performance Analytics, 08/2024
  • Micro-Certification - CMDB Health, 09/2023
  • Micro-Certification - Configure the CMDB, 09/2023
  • Micro-Certification - Welcome to ServiceNow, 07/2022
  • HackerRank JavaScript(Basic) Certification, 05/2022
  • Micro-Certification - Flow Designer, 10/2021
  • Micro-Certification - Integration Hub, 12/2021

Accomplishments

  • PAT ON THE BACK, 11/2022
  • PAT ON THE BACK, 09/2022
  • PAT ON THE BACK, 04/2022

Languages

English
Kannada
Hindi

Timeline

ServiceNow Platform Analyst

NewRocket
12.2023 - Current

Associate IT Consultant

ITC Infotech
01.2021 - 11.2023

B.E. - Computer Science Engineering

SDM College of Engineering And Technology

Similar Profiles

CREATE PROFILE
Shreyas Nayak