Mahesh Kumar
Warranty Administrator
Chennai
Summary
18 Years total experience, with 10 Years as Warranty Administrator. ISO internal Auditor, for 9 consecutive Years no NC in both internal and external audits conducted by the DNV GL for ISO certification Good Knowledge in Dealer Management Systems Excellent Interpersonal Skills Excellent cross - functional team coordination
Overview
18
18
years of professional experience
Work History
Deputy Manager
Royal Enfield
10.2016 - Current
- Processing the Warranty claims settlement for all domestic & SAARC dealers
- Recalling the warranty failed parts from dealer to HO for failed parts analysis & Facilitating inspection of parts for the plant team
- Managing the reverse logistics for warranty parts dispatch from dealer to HO as per the SLA (Currently at 95% on time pickup and delivery)
- Conducting Warranty Trainings to the Dealers and Field team
- Conducting Warranty Audits at dealerships
- Regular coordination with Area Manager / Regional Managers on warranty claims status pendency, rejection etc.
- Monthly MIS release to management
- Fulfilling the Development and testing in SAP and DMS on various warranty requirements
- Responsible for managing the outsourced man powers in the operations
- Warranty failure analysis
- Responsible for zero non-compliance in annual corporate audit
- Responsible for ISO compliance
- Responsible for updating the warranty policy & procedure manual and releasing to the field and dealer team.
- Releasing circular and bulleting to the field team and dealers.
- Processing the Full & Final settlement process to the closed dealers
- Led cross-functional teams in optimizing supply chain processes, resulting in improved inventory accuracy and reduced lead times.
- Mentored junior staff on operational best practices, fostering a culture of continuous improvement and collaboration.
- Analyzed warranty data to identify trends, implementing corrective measures that improved customer satisfaction and reduced claim discrepancies.
- Collaborated with cross-functional teams to address warranty-related issues, enhancing communication and driving efficient resolutions for customer inquiries.
- Developed training materials for new staff on warranty procedures, fostering a knowledgeable team and optimizing workflow efficiency.
- Assisted in the implementation of a new warranty management system, enhancing tracking capabilities and improving user experience.
Technical Writer
GGS Information Services
09.2015 - 09.2016
- In-charge of service manuals for Mercedes Benz buses
- Page setting the documentation through Adobe Frame Maker and checking the draft level documents received from the technician and updating it to proper repair procedure.
- Inspecting the vehicle in case of further clarification and updating the service procedure
- Publishing the technical documents onto the live data base
- Basic knowledge in Adobe Illustrator
- Developed comprehensive technical documentation, enhancing user understanding and reducing support inquiries through clear instructions.
- Collaborated with cross-functional teams to gather requirements, ensuring documentation accuracy and alignment with project goals.
Warranty Administrator
KUN Exclusive
03.2012 - 08.2015
- In-charge of technical campaign of our three branches(Meenambakkam, Ambattur and Coimbatore)
- Planned and coordinated detailed phases with all the branch head for warranty and technical campaign related issues
- Maintained accurate written technical reports for Warranty and tracking report for technical campaign activities.
- Maintained open and effective communications with technicians to reduce the rejection rate and increase the work quality.
- As a floor assistant, will allocate the job to the technicians and monitoring their work by using bay and technician productivity chart.
- Taking additional approval from service advisor and at times taking the vehicle for diagnosing by road test.
- Initiated TIME management knowledge study and subsequently standardized TIME management practices.
- Discussing with service advisors and other management personnel to implement operating procedures, resolve system malfunctions, and provide technical information.
- Coordinated, and monitored all aspects of service quality.
- Coordinating with management on implementing the team wise technician to gain more quality productivity.
- Streamlined the warranty process for increased efficiency and faster claim resolutions.
Warranty Administrator
Express Hyundai
02.2011 - 02.2012
- As a warranty executive, to take care of warranty related problem by diagnosing the complaint (when, where and how) occurred.
- Once the problem is found as manufacturing defect, as per the terms policy of the manufacturer the claim is submitted.
- Before submitting the claim, prior information will be given to the technical section through global information system (GQIS) after accepting the claim by the company the parts sent to the R&D center.
- Also taking care of free service claims and promoting extended warranty to the customers.
- Maintained timely and accurate daily, weekly, monthly reports regarding assigned Warranty activities.
- Initiated Warranty knowledge to technicians and customers and subsequently standardized the practices.
- In-charge for free service camp organized by the company.
Vehicle Evaluator
Khivraj Motors Pvt Ltd
09.2009 - 01.2011
- Evaluating the vehicle to satisfy the customer expectation, minimize costs and limit potential operational problems.
- Carefully calculating the refurbishment costs of the vehicle up to 90% accuracy
- Maintained open and effective communications with project teams to increase productivity
Technician/warranty Assistant
TVS Sundaram Motors
Chennai
06.2007 - 03.2009
- Initiated standards, methods, processes and procedures for reviewing, evaluating and inspecting defective parts
- Carefully analyzed the defective parts by interrogating with the technician and preparing for claim process.
- Maintained timely and accurate oral and written technical reports regarding assigned warranty activities.
- Coordinator for PDI vehicles and inspecting the vehicles using the check list prescribed by the manufacturer.
- Helped in parts stock inventory process.
- Well expertise in filing and documentation.
- Worked in the fiat palio,opel Corsa and Chevrolet spark and uva vehicles.
Education
DIPLOMA - Automotive Engineering Technology/Technician
THAI MOOGAMBIGAI POLYTECHNIC COLLEGE
Chennai, India01.2007
Sslc - School
SRI RAMAKRISHNA MISSION
Chennai, India01.2004
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pmr matriculation school
01.2000
Skills
Warranty claims processing
Warranty audits
Failure analysis
Reverse logistics management
Training development
Technical documentation
Cross-functional collaboration
Timeline
Deputy Manager
Royal Enfield
10.2016 - Current
Technical Writer
GGS Information Services
09.2015 - 09.2016
Warranty Administrator
KUN Exclusive
03.2012 - 08.2015
Warranty Administrator
Express Hyundai
02.2011 - 02.2012
Vehicle Evaluator
Khivraj Motors Pvt Ltd
09.2009 - 01.2011
Technician/warranty Assistant
TVS Sundaram Motors
06.2007 - 03.2009
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pmr matriculation school
DIPLOMA - Automotive Engineering Technology/Technician
THAI MOOGAMBIGAI POLYTECHNIC COLLEGE
Sslc - School
SRI RAMAKRISHNA MISSION